Veterinary Clinic Operations Director
2 days ago
Practice Operations Director
About the RoleThe Practice Operations Director is responsible for overseeing the operational and personnel aspects of a veterinary clinic. This includes coordinating business, employee, and client services.
The ideal candidate will have at least 2 years of experience in a practice leadership or head nurse role in a veterinary or animal-related field. They must be committed to high standards of service excellence and clinical care.
Key responsibilities include:
- Managing financial performance, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on employee matters, including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
- Ensuring customer experience and client loyalty through engagement in activities such as clinic service streams, marketing, digital services, social media, complaint resolution, and compliments.
- Working closely with Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction and decisions.
The Practice Operations Director must have strong problem-solving, decision-making, and organizational skills. They must also possess good knowledge of workplace health and safety regulations and experience or interest in change champion and project management.
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