Customer Experience Liaison

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time

We are seeking a Customer Experience Liaison to manage and enhance the guests' experience in our visitor centre. Working closely with events teams, you will deliver exceptional customer service and support large-scale events and internal activations.

About the role

This is an exciting opportunity for someone who has a passion for creating exceptional customer experiences that leave lasting impressions. You will be responsible for owning the visitor centre space, brand presentation, and hosting quality, ensuring it consistently reflects our organisation's values.

Key Responsibilities:

  • Conduct floor walks to check AV readiness, cleanliness, and overall presentation standards
  • Assist with guests' arrival, cloakroom services, and wayfinding support
  • Coordinate with vendors to ensure integrated and seamless service delivery
  • Track event feedback and lessons learned to elevate quality over time

What We Offer:

We are committed to providing a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. As an inclusive workplace, we value unique backgrounds, experiences, and perspectives that help us think bigger, spark innovation, and succeed together.

Requirements:

We are looking for someone with valuable experience in hospitality, events, or visitor centre management, as well as excellent organisational skills, strong communication abilities, and creative problem-solving skills.

Benefits:

In addition to a rewarding career, you can expect personalized benefits that support personal well-being and growth, including mental, physical, and emotional health initiatives.

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