Operations Support Engineer Dynamics Platform Specialist
22 hours ago
We are seeking a highly skilled Operations Support Engineer Dynamics Platform to join our team at Credit Union Australia. As a key member of our IT department, you will be responsible for providing expert-level support for our Microsoft Dynamics 365 platform.
Key Responsibilities- Collaborate with the delivery team and other IT functions to ensure seamless support for the MS Dynamics CRM Platform
- Conduct upgrades, patching, and maintenance tasks to meet key SLAs
- Work with third-party vendors and internal stakeholders to ensure all upstream and downstream impacts are accounted for
- Optimize and perform tuning of the platform implementations to ensure optimal performance
- Manage code migration across environments to ensure continued and synchronized functionality
- Conduct environment refreshes to ensure data is aligned across environments
- Monitor databases in the production environment and generate various performance metrics
- Ensure strong working knowledge of monitoring tools and good coverage of monitoring and alerting processes for critical failure points
- Ensure pen test results are factored into the platform backlog and remediations are planned in time to meet GSB audit requirements
- Log and process production incidents
- Troubleshoot simple incidents and implement simple configuration changes in the platform
To be successful in this role, you will need to have at least 6 years of professional experience in Information Technology, ideally in the financial services industry. You will also need to have a strong understanding of Microsoft Dynamics 365 and experience with platform operations support. Additionally, you will need to have proficiency in ITIL frameworks and strong working knowledge of Service Now change management processes.
You will also need to have strong expertise in Microsoft's.NET Framework (C#), Visual Studio, HTML, CSS, JQuery, SSRS Reporting, Power BI, Fetch XML, and Web API. Experience with Azure Dev Ops and CI/CD processes is also highly desirable. Exposure to hosting applications within the Azure environment and knowledge of Microsoft Azure cloud technologies is also a plus.
We are looking for a highly skilled and experienced Operations Support Engineer Dynamics Platform to join our team. If you have the skills and experience we are looking for, please apply for this exciting opportunity.
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