Service Delivery Specialist

9 hours ago

NewcastleMaitland, Australia beBeeCustomerService Full time $80,000 - $120,000
Customer Service Officer

At our organisation, we prioritise customer satisfaction and efficiency in our services. Our robust global supply chain is backed by a team of experienced specialists who offer a comprehensive product portfolio and hold a strong market position as a major manufacturer and supplier of ground control solutions.

We provide galvanising and related services to various industries.

About the Role

The Customer Service Officer will work closely with Sales Managers and internal teams at our location, managing customer enquiries, processing orders, coordinating logistics, and supporting production to meet lead times and high standards of customer satisfaction.

Key responsibilities include:

  • Responding to customer enquiries and referring to the appropriate Sales Manager or representatives when necessary.
  • Solving simple customer problems and analysing customer service needs for communication to other departments.
  • Liaising with finance, production, and logistics staff for internal sales support.
  • Developing and maintaining strong relationships with stakeholders and customers.
  • Securing and renewing orders, determining price, arranging delivery dates, and ensuring accurate pricing, lead times, order quantities, and delivery details.
  • Ensuring customer orders are dealt with promptly, advising on stock shortages, and ensuring accurate invoicing detail.
  • Producing and managing necessary documentation according to procedure, including detailed sales reports.
  • Assisting debt collection by providing supporting documents and responding to queries from the finance team.
Requirements

To succeed in this role, you will possess exceptional communication and interpersonal skills, strong time management abilities, and a knack for problem-solving in high-volume environments. Proficiency in Excel is essential, and experience with ERP systems or the mining/manufacturing industries will be highly regarded.

Benefits

We offer a diverse and inclusive workplace where everyone feels valued, continuous professional development opportunities, gender-neutral paid parental leave, flexible working options, discounted private health insurance, and an Employee Assistance Program (EAP) for you and your family.

About You

You will be a proactive and detail-oriented individual with a minimum of 3 years' experience in internal sales administration. Your ability to adapt to changing circumstances and think critically will be essential in this fast-paced environment.

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