IT Service Delivery Manager

4 days ago

NewcastleMaitland, Australia beBeeOperations Full time $160,000 - $180,000
Job Summary

We are seeking a seasoned IT Operations Leader to oversee our day-to-day service delivery, manage the operations team, and ensure client satisfaction. The ideal candidate will have extensive experience in IT support, service delivery, and project execution, as well as strong technical expertise and leadership skills.


About the Role

This is a key leadership position that demands a unique blend of technical oversight, people management, client engagement, and process accountability. If you are a results-driven individual with a positive attitude, excellent communication skills, and a passion for delivering high-quality service, we want to hear from you.


Key Responsibilities
  • Lead the operations team to ensure high-quality service, clear accountability, and a strong team culture
  • Oversee daily service operations, including support workflows, technician coordination, and project delivery
  • Manage key client relationships, leading planning sessions, QBRs, and ongoing service alignment to ensure trust and long-term value
  • Improve processes and performance through data insights, team feedback, and continuous improvement initiatives
  • Collaborate across departments to align service delivery with sales, technical leadership, and broader business strategy

Requirements

The successful candidate will possess:

  • An experienced operations background with a strong technical foundation and a practical, team-focused approach
  • Proven IT operations experience, ideally in an MSP, with a track record of leading technical teams
  • Technical confidence, with hands-on knowledge across IT infrastructure and support, including Level 3 issues and escalations
  • Excellent client engagement skills, including the ability to plan sessions, resolve issues, and build trusted relationships
  • Able to set expectations, support growth, and drive performance across a technical team
  • Process and delivery focus, with a practical, organized approach to improving how things get done
  • Very strong interpersonal and communication skills, both written and verbal
  • A friendly, positive, and customer-driven attitude
  • A team player, ready to contribute whatever it takes or play any role on a team to get the job done

What We Offer

As a valued member of our team, you can expect:

  • A dynamic and supportive work environment
  • Lots of training and career development opportunities
  • Cutting-edge emerging technology
  • A true opportunity to shine and be rewarded for your efforts
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