
Senior Relocation Coordinator
2 weeks ago
The role of a Case Manager is crucial in supporting relocation initiatives by serving as the single point of contact for Defence Force Members & their families during their relocation across Australia.
The successful candidate will deliver an exceptional end-to-end relocation experience through high-quality case management, policy compliance, advocacy and escalation resolution.
Key responsibilities include:
- Delivering an exceptional relocation experience to relocating Defence members and their families
- Expectation management ensuring Defence Members and their families understand service scope and the relocation life cycle
- Proactive administration of Defence relocation policy & entitlements
- Responding to routine telephone and email enquiries
Requirements:
- Case management experience in a similar role would be advantageous
- Ability to interpret policy and legislation
- Effective communication skills with diverse stakeholders
- Strong attention to detail & time management skills
- Proficiency in Microsoft applications
- Mandatory: Must be an Australian Citizen or Permanent Resident
Benefits
- Flexible work options
- A supportive team environment
- Full training provided
- Office location close to public transport
About This Role
This is a fantastic opportunity to join our team and make a real difference in the lives of Defence members and their families.
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