Business Support Officer
1 week ago
This exciting 3-month Business Support Officer opportunity is now available at a large Council in the Southeast suburbs. As a key member of the Waste Management team, you will play a vital role in ensuring that service requests are efficiently actioned and that queries from customer service or residents are addressed promptly.
Key Responsibilities
- Manage and action a high volume of service requests in a timely manner.
- Respond to queries from customer service and residents, providing accurate and timely information via telephone and email.
- Support the Waste Management team in operational processes and communication, ensuring excellent service delivery to the community.
- Provide accurate and timely information to members of the public, focusing on data-related inquiries.
- Support the Council's positive image by delivering services and advice in a courteous and efficient manner.
Requirements
- Experience in an operational environment is preferred, with a strong attention to detail and ability to develop visually appealing documents and templates.
- Proficient in formatting correspondence and Council documents, with experience in inputting and maintaining accurate information in Council databases.
- Excellent written and verbal communication skills, with the ability to work effectively in a team environment.
- Familiarity with storing documents in the Council's corporate records systems, with a strong understanding of corporate style requirements.
What We Offer
- A 3-month temporary opportunity to gain valuable experience in a Local Government setting.
- The chance to work with a community-based organisation and contribute to delivering essential services to the community.
- A supportive and collaborative team environment, with opportunities for professional growth and development.
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