Reception Officer

4 weeks ago


Narre Warren, Victoria, Australia headspace Full time
About the Role

We are seeking a highly skilled and compassionate Receptionist/Administrator to join our team at headspace. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our clients, staff, and other professionals.

Key Responsibilities
  • Meet and greet clients, staff, and other professionals, ensuring the highest standards of customer focus
  • Register clients attending the centre and inform relevant clinicians of their arrival
  • Maintain a high standard of customer service by handling all customer queries
  • Participate in weekend work and after-hours work as required
  • Manage incoming and outgoing correspondence, including emails
  • Ensure the integrity of the clinical filing system and records are maintained
  • Data entry of client information into headspace databases
What We Offer

We provide a supportive and dynamic work environment, with opportunities for professional development and career progression. Our team is committed to delivering exceptional service to our clients, and we are looking for someone who shares our values and passion for making a difference.

Requirements
  • Exceptional phone and front desk manner
  • High level time management and organisational skills
  • Excellent written and verbal communication skills
  • Presents in a professional manner
  • Strong ability to work confidentially with a high level of emotional intelligence, tact, and diplomacy
How to Apply

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you


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