Application Support Team Lead

3 weeks ago


Narre Warren, Victoria, Australia Davidson Full time
Job Description:

Davidson is seeking a skilled Application Support Team Lead with expertise in TechnologyOne to oversee the day-to-day operations of our application support team. The ideal candidate will have hands-on experience with TechnologyOne software, including system administration, configuration, and troubleshooting.

  • Key Responsibilities:
  • Lead and manage the application support team to ensure timely resolution of incidents and service requests.
  • Provide expert-level support for TechnologyOne, including troubleshooting, configuration, and performance optimization.
  • Collaborate with internal stakeholders to gather business requirements and align application support strategies with organizational goals.
  • Manage escalations and critical incidents, ensuring problems are addressed efficiently.
  • Develop and maintain documentation, knowledge base articles, and user guides to improve support processes and team productivity.
  • Drive continuous improvement initiatives in application support services, identifying areas for process enhancement and automation.
  • Ensure adherence to SLAs, tracking and reporting on key performance metrics related to application support and system health.

Essential Skills and Experience:

  • Strong hands-on experience with TechnologyOne software, including system administration, configuration, and troubleshooting.
  • Proven experience leading an application support team in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a demonstrated ability to work collaboratively with cross-functional teams and stakeholders.


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