Technical Support Specialist

1 week ago


Karratha, Australia beBeeNetwork Full time $108,571 - $119,893
Job Title: Technical Support SpecialistAbout this role:The Field Service Engineer will provide hands-on user support, including troubleshooting and maintaining devices (laptops, desktops, mobile devices, IP phones), networking tasks within a Cisco environment, and collaboration with the wider networking team.Key Responsibilities:
  • Hands-on user support experience, including troubleshooting devices and systems managed in an Intune environment
  • Strong networking experience in a Cisco environment, and CCNA certification
  • Experience providing hands-on support for networking, storage, and hosting teams
  • Able to plan, execute, and report on technical maintenance campaigns
  • Experience with Windows Servers, VMware, and Palo Alto firewalls for management and maintenance
Requirements:

High awareness of safety and strict adherence to safety protocols. Strong understanding of SLA requirements and a focus on meeting SLAs.

Additional skills: Excellent written and verbal communication skills, strong attention to detail and analytical/problem-solving abilities.



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