
Technical Support Specialist
2 weeks ago
About Our Job Opening
We are looking for a highly skilled Field Service Engineer to join our team. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional technical support and maintaining complex systems.
The successful candidate will play a critical role in supporting our IT and OT environments, providing hands-on user support, troubleshooting, and maintaining devices. They will also be responsible for networking tasks within a Cisco environment, working collaboratively with the wider networking team to ensure system functionality and meet SLA requirements.
This position requires strong technical skills, including hands-on experience with device management in Intune environments and CCNA certification. The ideal candidate will have excellent communication and documentation skills, as well as a strong focus on meeting SLAs and adhering to safety and cybersecurity protocols.
Key Responsibilities:
- Provide expert-level technical support for users and troubleshoot complex issues with devices and systems managed in Intune environments.
- Contribute to the planning, execution, and reporting of technical maintenance campaigns, ensuring timely completion and high-quality results.
- Collaborate with the networking team to design, implement, and maintain efficient network architectures and configurations.
- Develop and maintain detailed technical documentation to facilitate knowledge sharing and continuous improvement.
- Participate in ongoing professional development to stay current with industry trends and emerging technologies.
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