Senior Customer Banking Professional

2 weeks ago

Adelaide, South Australia beBeeCustomerCentricity Full time $85,000 - $106,000
Customer Banking Specialist

We are seeking a professional with exceptional customer service skills to enhance the financial wellbeing of our customers.

Key Responsibilities:

  • Assist customers with general banking transactions, answering questions and queries
  • Build a personal connection with customers through meaningful conversations face-to-face and through digital channels
  • Work with customers to use in-branch technology and digital banking options
  • Complete Financial Health Checks to assess customers' financial needs
  • Use tools to capture customer feedback and take action to correct any service breaks to drive improvement

Requirements:

  • A passion for delivering outstanding customer service with every interaction
  • The ability to have great conversations and confidence to ask challenging questions
  • A problem-solving attitude and curiosity in finding the right solutions
  • An open approach to learning new things and goal-oriented
  • The ability to work collaboratively as a team to deliver a seamless customer experience

What We Offer:

  • Continuous training and development to support your career aspirations

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