Customer Banking Support Professional

2 weeks ago

Adelaide, South Australia beBeeCustomerService Full time $80,000 - $150,000
Unlock Your Potential as a Customer Banking Specialist

We are seeking an enthusiastic customer service professional to join our team for a full-time opportunity.

Our Retail Banking Services (RBS) team delivers a seamless banking experience to millions of personal and small business customers. We've been serving local communities for over 100 years, with market-leading products, services, and technology.

As the Customer Banking Specialist, you'll have in-depth conversations with every customer about how we can support their overall banking needs. You'll complete Financial Health Checks, provide options through education, and problem-solve to find effective solutions.

Key Responsibilities:

  • Deliver exceptional customer service and support
  • Have in-depth conversations about customer banking needs
  • Complete Financial Health Checks and provide options
  • Problem-solve and provide effective solutions

Requirements:

  • Proven experience delivering exceptional customer service
  • Excellent communication skills and ability to articulate financial terms
  • Ability to work in a busy, commercial environment
  • Genuine interest in building a career with us

With us, you'll help customers make informed financial decisions to achieve their goals. By joining our team, you'll have opportunities for growth, development, and recognition.

Here's a brief overview of your responsibilities and qualifications:

Job Summary

The Customer Banking Specialist role is ideal for individuals who enjoy working with people, are passionate about delivering exceptional customer experiences, and possess strong communication skills.

Responsibilities
  • Provide expert advice on financial products and services
  • Assess customer financial health and develop strategies to improve it
  • Work collaboratively with colleagues to resolve customer issues
  • Stay up-to-date with industry trends and regulatory requirements
Qualifications
  • High school diploma or equivalent required
  • Associate's degree in a related field preferred
  • Minimum 2 years of customer-facing experience
  • Proven track record of delivering excellent customer service

At our organization, we value diversity and inclusion. We're committed to creating a workplace culture that's welcoming and inclusive for everyone.

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