Customer Experience Professional

1 week ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $105,000 - $145,000

This role is a fantastic opportunity to join our team of professionals working in the field of customer experience.

We are seeking an experienced and skilled individual who can help us drive business growth, revolutionise our customer experiences and achieve our health partner ambitions.

Job Description

As a key part of our Customer Experience & Lifecycle team, you will be responsible for amplifying the voice of the customer and championing their needs across the business.

You will support the development and delivery of the Customer Experience strategy to drive growth, revolutionise our customer experiences and achieve our health partner ambitions.

Aggregate and synthesise customer, commercial and operational insights to identify and prioritise opportunities that deliver sustainable customer and business outcomes.

Design, optimise and deliver end-to-end customer journeys that enable connected experiences across multiple channels.

Connect and partner with multiple business areas to collectively deliver against our shared customer objectives.

Key Responsibilities:

  • Amplify the voice of the customer and champion their needs across the business.
  • Support the development and delivery of the Customer Experience strategy.
  • Aggregate and synthesise customer, commercial and operational insights.
  • Design, optimise and deliver end-to-end customer journeys.
  • Connect and partner with multiple business areas.

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