Drone Repair and Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeRepair Full time $55,000 - $70,000

About Us

We are seeking a highly organized and customer-driven individual to join our team as a Drone Repair and Support Specialist. The successful candidate will be responsible for diagnosing and processing hardware issues, managing repair workflows, and coordinating with technical teams for timely resolutions.

Key Responsibilities:

  • Repair Management: Diagnose and process hardware issues, manage repair workflows, and coordinate with technical teams for timely resolutions.
  • Technical Support: Provide in-depth support to clients, troubleshoot software and hardware issues, and maintain strong communication to resolve client concerns efficiently.
  • Client Relationship Building: Establish and maintain relationships with new and existing clients, focusing on post-sales support and repairs.
  • Administration: Handle documentation for compliance, warranties, and service logs. Manage inventory of spare parts and coordinate logistics for repairs.
  • Demonstration and Training: Conduct occasional hands-on demonstrations of drone hardware and software, as well as training clients on proper operation and troubleshooting techniques.
  • Reporting: Regularly report repair statuses and support outcomes to management and contribute to continuous improvement initiatives.

Requirements:

  • Strong problem-solving skills
  • Desire to grow in the drone repair and support field
  • Experience with technical repairs

Benefits:

A dynamic environment with opportunities for hands-on experience with UAV products, services, and software. Upskilling opportunities, including drone repair certifications and accreditation. Clear growth pathways within the company.

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