Helpdesk Support Specialist

5 days ago


Mawson Lakes, South Australia Lockheed Martin Australia Full time

Awarded as a Helpdesk Support Specialist in Lockheed Martin Australia, you will be the first point of contact for user and project teams on AIR6500.

About the Role

This exciting opportunity provides a chance to work on cutting-edge technology in a joint air battle management system. As a Helpdesk Support Specialist, your key responsibilities will include:

  • Actioning tickets on Help Desk queues ensuring completion within SLAs
  • Providing 1st and 2nd level support for Windows and Linux virtualised desktop environments
  • Performing 1st level support for Applications, Windows and Linux Servers, Networking, Storage, Backups, and UPS
  • Troubleshooting and problem resolution on physical and virtual ICT environments
  • Daily monitoring of backup activities, daily tape changes
  • Daily monitoring of infrastructure management tools

We are seeking a skilled professional with strong experience in a Help Desk or Systems/Administration position, alongside well-developed troubleshooting and administration skills.

Key qualifications for this role include;

  • Substantial experience working in an Agile/DevSecOps project environment in Atlassian Jira and Confluence
  • Good working experience with account and group management using Active Directory
  • Strong understanding of ICT Security concepts as it applies to Classified Defence Environments (as per ISM, Essential 8, PSPF, DSPF, Industry and Vendor Best Practices)
  • The ability to follow and provide updates to documented processes and work instructions

In return, we offer a competitive salary package including $85,000 - $105,000 per annum, depending on experience, along with flexible work options, access to our online discounts program, and additional benefits such as Novated Leasing and Fitness Programs.

About Us

Limited to a specific number of positions available, this is an exceptional opportunity to join Lockheed Martin Australia, where you can achieve extraordinary things.

We value diversity and inclusion, embracing flexibility so our people can thrive inside and outside of work. Our innovative and diverse programs create a more secure future for Australia across space, air, land, sea, and cyber domains.

Your Benefits

When you join us, you'll enjoy a range of benefits designed to suit your lifestyle and needs, including Flexible Work Options, Access to our Online Discounts Program, Additional Leave Options, and Learning & Development Platforms.



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