Helpdesk Support Administrator

1 week ago

Mawson Lakes, South Australia Lockheed Martin Australia Full time

Unlock Your Potential as an ICT Systems Expert

Are you a skilled professional looking to take your career to the next level? Do you have a passion for delivering exceptional technical support and driving business outcomes?

We are seeking a highly motivated Helpdesk Support Administrator to join our team at Lockheed Martin Australia. As an ICT Systems Expert, you will play a critical role in providing first-level technical and customer support to our user and project teams.

About the Role

As an ICT Systems Expert, you will be responsible for:

  • Supporting the actioning of tickets on our Help Desk queues, ensuring completion within Service Level Agreements (SLAs)
  • Performing 1st and 2nd level support for Windows and Linux virtualised desktop environments
  • Providing 1st level support for Applications, Windows and Linux Servers, Networking, Storage, Backups, and UPS
  • Troubleshooting and problem resolution on physical and virtual ICT environments
  • Daily monitoring of backup activities, daily tape changes
  • Daily monitoring of infrastructure management tools

About You

To be successful in this role, you will need to have strong experience in a Help Desk or Systems/Administration position, along with:

  • Well-developed troubleshooting and administration skills
  • Substantial experience working in an Agile/DevSecOps project environment in Atlassian Jira and Confluence
  • Good working experience with account and group management using Active Directory
  • Strong understanding of ICT Security concepts as it applies to Classified Defence Environments (as per ISM, Essential 8, PSPF, DSPF, Industry and Vendor Best Practices)
  • The ability to follow and provide updates to documented processes and work instructions

What We Offer

As an ICT Systems Expert at Lockheed Martin Australia, you can expect:

  • A competitive salary of AU$80,000 - AU$110,000 per annum, depending on experience
  • A range of benefits, including flexible work options, access to our online discounts program, variety of leave options, and additional benefits such as Novated Leasing and Fitness Programs
  • Opportunities for ongoing self-development and learning through our Learning & Development platforms
  • A dynamic and inclusive work environment that values diversity and promotes equal employment opportunity

Why Join Us?

At Lockheed Martin Australia, we believe that when people are empowered, inspired, and supported, they can achieve extraordinary things. We offer a range of benefits and opportunities that will help you grow both personally and professionally.

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