Guest Services Coordinator

7 days ago

Ipswich, South Dakota, Australia beBeeGuestServices Full time $62,000 - $77,000
Job Overview

The Role

We seek an experienced Guest Services Coordinator to deliver exceptional guest experiences. This position requires a professional who can build strong relationships with guests, assess their needs, and tailor service delivery accordingly.

Key responsibilities include:

  • Supporting the hotel in achieving brand objectives
  • Ensuring every guest receives a safe, outstanding experience
  • Providing personalized service to repeat guests
  • Following established standards to maintain consistent hospitality standards
  • Maintaining knowledge of IHG hotels and services

This role demands a candidate who can represent company values and culture, prioritizing service excellence above all else.

The ideal candidate will have previous experience in customer-facing roles and a passion for delivering exceptional customer service.

What We Offer

We provide a range of benefits, including:

  • Annual Conference Event and Awards
  • Apprenticeships and career development opportunities
  • Attractive discounts across retailers, restaurants, and events
  • 50% off food and beverage while staying in our hotels
  • 24/7 Employee Assistance Line
  • FREE access to our Leisure Clubs (gym, pool, steam rooms)

Applications are encouraged from individuals of all backgrounds and abilities. Reasonable adjustments may be requested throughout the recruitment process.

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