Health Services Concierge

1 day ago


Ipswich, South Dakota, Australia Kambu Health Full time
Overview

Aboriginal and Torres Strait Islander community-controlled health provider in one of the fastest-growing regions in Australia

A strong sense of community & inclusion

A career that makes a difference

At Kambu Health, we pride ourselves on being an organisation where the best people come to do their best work for our community.

Kambu Health stands as a proud community-controlled, not-for-profit organisation that has been a pillar of Aboriginal and Torres Strait Islander health and wellbeing across the Ipswich and West Moreton region since 1973. Established in response to the urgent need for equitable, accessible, and culturally safe healthcare services. Over the decades, we have evolved into a trusted provider of health and community services while remaining deeply connected to the cultural values, traditions, and aspirations of the community we serve. Today, Kambu Health employs over 100 dedicated staff, offering a comprehensive range of integrated services, including primary, allied and specialist health services, early childhood education and family support programs, across multiple clinics and community centres.

Our work is firmly rooted in our commitment to promoting cultural authority, enhancing community wellbeing, and improving health outcomes for Aboriginal and Torres Strait Islander peoples. If you are interest in creating pathways for families to access the health, social, and educational services in a seamless, holistic manner that honours their cultural heritage and strengthens future generations, then Kambu Health is for you.

About the role

This is anIdentified Position, meaning it is open only to Aboriginal and/or Torres Strait Islander applicants under Section 25 of the Anti-Discrimination Act 1991.

$55,000 - $60,000 plus 12% superannuation and leave loading

Initial 12-month, fixed-term position

Full-time, 38 hours

Clinic open, Monday – Saturday 7:00am – 7:00pm

Three (3) positions available

The Health Services Concierge provides personalised support to assist clients and guests with their requests, helping to enhance their overall experience. Key responsibilities include offering directions, arranging transport, assisting with locating facilities, and ensuring their time with us is as comfortable and stress-free as possible.

About the successful applicant

To be successful in this role, you will:

Selection Criteria
  • Greeting clients and guests, providing information about the establishment, and assisting with appointment bookings.
  • Coordinating transportation, scheduling appointments, and organising activities or referrals upon request.
  • Performing general tasks such as delivering mail and photocopying documents.
  • Supporting clients and guests by resolving issues and responding to inquiries to ensure their needs are met.
  • Providing accurate directions and relevant local information as required.
  • Managing administrative duties, handling messages, and maintaining up-to-date knowledge of local services and resources.
  • Demonstrated strong verbal and written communication skills to engage effectively with clients and colleagues.
  • A professional, friendly, and attentive approach to delivering high-quality customer experiences.
  • Proven ability to research, resolve issues, and identify effective solutions promptly and efficiently.
  • Strong organisational skills and attention to detail to manage multiple tasks and client requests simultaneously.
  • A comprehensive understanding of the Ipswich and West Moreton region, including awareness and respect for First Nations peoples and cultures.
Mandatory Requirements
  • Current Working with Children Check – Blue Card
What We Offer
  • Annual Leave Loading of 17.5%
  • Four (4) weeks annual leave
  • Annual Christmas closure for all Kambu Health employees, with an additional two (2) gifted annual leave days
  • Non-Taxable Fringe Benefits salary packaging options amounting to $15,900 per annum
  • Uniform Provided
  • Paid Mandatory Training, Disclosure Training, CPR and First Aid
  • Access to the Employee Assistance Program (EAP)
  • Opportunities for both internal and external career growth, including professional development and networking events
  • Opportunities to attend community and staff events throughout the year

You should provide a resume and a cover letter (no more than 2 pages) addressing the selection criteria listed within the position description in your application. Please apply online, applications will not be accepted if sent to the contact listed.

Kambu Health embraces equal employment opportunities and we encourage Aboriginal and Torres Strait Islander people to apply.

Find out more about working at Kambu Health at www.kambuhealth.com.au

Kambu Health is an equal opportunity employer committed to diversity

Your application questions

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have a current Working With Children (WWC) Check?
  • Do you have experience working with Aboriginal or Torres Strait Island communities?
  • Are you available to work on a rotating roster?
#J-18808-Ljbffr

  • Ipswich, South Dakota, Australia beBeeConcierge Full time $55,000 - $63,000

    About This RoleThis role offers personalized support to enhance the overall experience of clients and guests. The Health Services Concierge is responsible for greeting clients and guests, providing information about services, and assisting with appointments.


  • Ipswich, South Dakota, Australia beBeeSupport Full time $55,000 - $76,000

    Assisting others is at the heart of this role as a Health Services Concierge. You will be the welcoming face and expert guide for our clients and guests, helping them navigate our facilities and services.About the RoleKey Responsibilities:Providing personalized support to enhance client experiences, including directions, transportation, facility location...


  • Ipswich, South Dakota, Australia Kambu Health Full time

    OverviewAboriginal and Torres Strait Islander community-controlled health provider in one of the fastest-growing regions in AustraliaA strong sense of community & inclusionA career that makes a differenceAt Kambu Health, we pride ourselves on being an organisation where the best people come to do their best work for our community.Kambu Health stands as a...


  • Ipswich, South Dakota, Australia Kambu Health Full time

    About usKambu Health stands as a proud community-controlled, not-for-profit organisation that has been a pillar of Aboriginal and Torres Strait Islander health and wellbeing across the Ipswich and West Moreton region since 1973. Established in response to the urgent need for equitable, accessible, and culturally safe healthcare services, we offer a...


  • Ipswich, South Dakota, Australia West Moreton Hospital and Health Service Full time

    About The RoleThe purpose of the role is to provide an advanced level of the full range of general practitioner service to all eligible clients with a significant role in supporting other clinicians including mentoring of inexperienced clinicians and supervision of students.About YouOur ideal candidate will be someone who can demonstrate the...


  • Ipswich, South Dakota, Australia Stride Mental Health Full time

    OverviewJoin to apply for the Mental Health Clinician role at Stride Mental Health.Stride is a name that expresses our ambition – it's a name that's purposeful and shows awareness of the important role we play in the recovery journey. As we embark on our next stage, join us to make a difference. We're here to Stride.Our Service: headspace Centres act as a...


  • Ipswich, South Dakota, Australia Nuffield Health Full time £24,531 per year

    Patient Services AdministratorIpswich Hospital | Customer | Permanent | Part TimeUp to £24,531.00 pro rata, dependent on experience32.5 hours per weekAre you a confident and customer-focused administrator, who's passionate about great customer service? Then you could be just who we're looking for. Join the nation's largest Healthcare Charity and be part of...


  • Ipswich, South Dakota, Australia West Moreton Hospital and Health Service Full time

    7 hours ago Be among the first 25 applicantsAbout The RoleThe purpose of this position is to deliver contemporary clinical mental health services in the areas of assessment, intervention, treatment planning and evaluation for adults with severe and complex mental health needs within a community mental health setting in accordance with professional, ethical...


  • Ipswich, South Dakota, Australia West Moreton Hospital and Health Service Full time

    Join to apply for the Clinical Health Practitioner role at West Moreton Hospital and Health ServiceThis role will provide high quality mental health assessment, formulation, crisis and risk management, treatment planning, and brief intervention to children and young people (aged 0 to 17 years) who have severe and complex mental health problems or who are at...


  • Ipswich, South Dakota, Australia West Moreton Hospital and Health Service Full time

    1 week ago Be among the first 25 applicantsAbout The RoleThe Oral Health Therapist OHS is required to deliver oral health therapy and dental hygiene services in an integrated model of care to eligible clients in dental facilities located within the West Moreton Health catchment. This role also undertakes oral health promotion activities and education with...