Guest Experience Manager

5 days ago

Ipswich, South Dakota, Australia beBeeService Full time $80,000 - $100,000
Job Title: Guest Experience Manager

Create unforgettable stays for our guests as a key member of our team. The role reports directly to the Hotel Manager and is based in Ipswich.

  • Develop and implement effective strategies for guest services
  • Collaborate with various departments to enhance service levels
  • Innovate to exceed guest expectations
  • Handle guest requests with precision and promptness
  • Proactively seek new ways to enhance the guest journey
  • Set the standard for service excellence

Beyond that, you'll inspire and empower our Guest Service team to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.

This role is pivotal in driving our hotel's success by delivering exceptional service experiences to every guest.

Benefits

We offer an attractive rewards package including:

  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Employee, Family and Friends discounts in hotels across our portfolio and at partner hotels worldwide
  • 50% off food and beverage while staying in our hotels
  • 24/7 Employee Assistance Line for mental health and wellbeing support, financial and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Requirements

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you're someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.

We welcome applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone.

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