Guest Service Assistant

5 days ago

Ipswich, South Dakota, Australia Kew Green Group Full time
Overview

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Ipswich Orwell IP2 9SJ.

Guest Service Assistant duties include:

  • supporting your hotel in achieving all brand and company metrics and objectives
  • building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
  • ensuring all repeat guests, priority members and VIPs receive recognition and appreciation
  • following SOPs to ensure consistent hospitality for all guests
  • maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests

Beyond that, you\'ll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant or Food and Beverage Assistant, Guest Experience Assistant, Hotel Services Assistant.

Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

Benefits

Our rewards package includes:

  • Annual Conference Event and Awards
  • Apprenticeships
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
What you'll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer facing role and passion for outstanding Customer Service. Due to the nature of the role the ability to anticipate guests needs is highly desirable. You will also be comfortable using a range of technology, including MS Office.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact recruitment@kewgreenhotels.com if you have any questions. We are committed to supporting any adjustments you may need.

Next steps

A member of the hotel team will be in touch to book a 15-minute chat so we can get to know you better. We will explain the role in detail, and you can highlight your skills to us. If successful at this stage, you will meet Hotel Manager / Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, what unites us all is our values. Please view our website for more details.

Join our Kew-Team today


#J-18808-Ljbffr

  • Guest Services Coordinator

    5 days ago

    Ipswich, South Dakota, Australia beBeeGuestServices Full time $62,000 - $77,000

    Job OverviewThe RoleWe seek an experienced Guest Services Coordinator to deliver exceptional guest experiences. This position requires a professional who can build strong relationships with guests, assess their needs, and tailor service delivery accordingly.Key responsibilities include:Supporting the hotel in achieving brand objectivesEnsuring every guest...

  • Guest Services Manager

    5 days ago

    Ipswich, South Dakota, Australia Kew Green Group Full time

    OverviewOur Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Hotel Manager and is part of a team based from our attractive hotel in Ipswich Orwell, IP3 9SJ.Responsibilitiesorchestrating the seamless operation of our guest servicescollaborating with various departments to elevate our...

  • Guest Experience Specialist

    2 weeks ago

    Ipswich, South Dakota, Australia beBeeCustomerService Full time $55,000 - $75,000

    We are seeking a highly skilled Guest Experience Specialist to join our team. This role is ideal for someone who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide timely and accurate information to guests through various channels, including face-to-face, phone, chat, and...

  • Guest Experience Coordinator

    5 days ago

    Ipswich, South Dakota, Australia beBeeHospitality Full time $55,000 - $70,000

    About the RoleThe role of a Guest Service Assistant is to deliver exceptional service experiences for every guest. As part of our team, you will be responsible for ensuring that guests receive a safe and outstanding experience at our hotel.This role reports directly to the Guest Service Manager and involves working collaboratively with colleagues to achieve...

  • Guest Experience Manager

    5 days ago

    Ipswich, South Dakota, Australia beBeeService Full time $80,000 - $100,000

    Job Title: Guest Experience ManagerCreate unforgettable stays for our guests as a key member of our team. The role reports directly to the Hotel Manager and is based in Ipswich.Develop and implement effective strategies for guest servicesCollaborate with various departments to enhance service levelsInnovate to exceed guest expectationsHandle guest requests...

  • Exceptional Guest Experience Leader

    5 days ago

    Ipswich, South Dakota, Australia beBeeService Full time $85,000 - $110,000

    Job Title:Guest Services DirectorJob Summary:We are seeking an experienced Guest Services Director to lead our team in creating exceptional guest experiences. The successful candidate will have a proven track record of driving service excellence and inspiring their team to deliver outstanding results.Key Responsibilities:Develop and implement strategies to...

  • Health Service Professional

    2 weeks ago

    Ipswich, South Dakota, Australia beBeeConcierge Full time $55,000 - $63,000

    About This RoleThis role offers personalized support to enhance the overall experience of clients and guests. The Health Services Concierge is responsible for greeting clients and guests, providing information about services, and assisting with appointments.

  • Health Service Liaison

    1 week ago

    Ipswich, South Dakota, Australia beBeeSupport Full time $55,000 - $76,000

    Assisting others is at the heart of this role as a Health Services Concierge. You will be the welcoming face and expert guide for our clients and guests, helping them navigate our facilities and services.About the RoleKey Responsibilities:Providing personalized support to enhance client experiences, including directions, transportation, facility location...

  • Assistant Manager

    1 week ago

    Ipswich, South Dakota, Australia BOOM BATTLE BAR Full time

    About The RoleAre you ready to take your career up a notch as our next Assistant Manager?We're looking for a standout Assistant Manager with recent experience to lead our dynamic team across multiple departments. You will strategically position your team to deliver an unforgettable guest experience.Your talent management skills are second to none as you...

  • Health Services Concierge

    2 weeks ago

    Ipswich, South Dakota, Australia Kambu Health Full time

    OverviewAboriginal and Torres Strait Islander community-controlled health provider in one of the fastest-growing regions in AustraliaA strong sense of community & inclusionA career that makes a differenceAt Kambu Health, we pride ourselves on being an organisation where the best people come to do their best work for our community.Kambu Health stands as a...