Personal Banking Consultant, Burwood
2 months ago
About HSBC
HSBC is a leading global banking and financial services organization with a presence in over 80 countries. Our mission is to provide a world of opportunity for our customers and colleagues through our unique expertise, capabilities, breadth, and perspectives.
Our Culture
We value diversity, inclusion, and collaboration, and we strive to create a workplace that fosters continuous professional development, flexible working, and opportunities to grow in an inclusive environment.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banking Consultant at our Burwood Branch. As a Personal Banking Consultant, you will be responsible for providing a seamless end-to-end customer experience by advising customers on appropriate products and services.
Key Responsibilities
- Provide personalized banking solutions to meet customer needs
- Be the brand ambassador for HSBC in our branch, liaising directly with customers
- Introduce, promote, and assist customers with digital banking solutions
- Manage customer feedback and enquiries effectively
- Participate in ongoing training and development plans
Requirements
To be successful in this role, you will need:
- A proven track record in customer excellence gained in banking, sales, hospitality, or retail
- The desire to develop your financial expertise and grow your career
- Ability to understand and provide solutions to meet individual customer needs
- A passion for delivering first-class customer service and making a difference
- A proven ability to multitask and strong attention to detail
- The Higher School Certificate or equivalent certification
Preferred Qualifications
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
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