
Establishing IT Service Excellence
5 days ago
Our organization is seeking a highly skilled and organized Technical Support Specialist to join our National IT team based in Brisbane CBD.
Key Responsibilities:
- Identify and resolve complex IT issues for the Brisbane CBD, E&D & Gold Coast offices.
- Provide first and second level hardware and software support with minimal customer disruption.
- Maintain accurate documentation of procedures and best practices.
- Recommend upgrades and replacements as needed to ensure optimal system performance.
- Develop and deliver local technology initiatives to enhance the IT brand.
- Participate in IT projects that drive business growth and improvement.
Required Skills and Qualifications:
- Relevant tertiary qualifications with experience in sole IT customer support roles within corporate office environments.
- Minimum 3-5 years' experience in similar IT support roles with a strong focus on customer satisfaction.
- Strong organizational skills and ability to work autonomously with minimal supervision.
- Excellent customer/client focus and communication skills with the ability to adapt to diverse needs.
- Experience with hardware lifecycle management is advantageous in ensuring seamless system operations.
- Working knowledge of Microsoft applications and networks with the ability to troubleshoot complex issues.
- Ability to deliver information sessions or training as required to enhance staff capabilities.
- ITIL V3 certification is essential, with V4 desirable in demonstrating advanced service management skills.
Benefits:
This is an autonomous role supported by the regional IT team, offering opportunities for growth and development in a large corporate environment.
What We Offer:
A challenging and rewarding career opportunity with a dynamic organization that values innovation, collaboration, and excellence in IT service delivery.
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