Establishing IT Service Excellence

1 week ago

Brisbane, Queensland, Australia beBeeExpertise Full time $63,000 - $97,000
Technical Support Specialist Opportunity

Our organization is seeking a highly skilled and organized Technical Support Specialist to join our National IT team based in Brisbane CBD.

Key Responsibilities:

  • Identify and resolve complex IT issues for the Brisbane CBD, E&D & Gold Coast offices.
  • Provide first and second level hardware and software support with minimal customer disruption.
  • Maintain accurate documentation of procedures and best practices.
  • Recommend upgrades and replacements as needed to ensure optimal system performance.
  • Develop and deliver local technology initiatives to enhance the IT brand.
  • Participate in IT projects that drive business growth and improvement.

Required Skills and Qualifications:

  • Relevant tertiary qualifications with experience in sole IT customer support roles within corporate office environments.
  • Minimum 3-5 years' experience in similar IT support roles with a strong focus on customer satisfaction.
  • Strong organizational skills and ability to work autonomously with minimal supervision.
  • Excellent customer/client focus and communication skills with the ability to adapt to diverse needs.
  • Experience with hardware lifecycle management is advantageous in ensuring seamless system operations.
  • Working knowledge of Microsoft applications and networks with the ability to troubleshoot complex issues.
  • Ability to deliver information sessions or training as required to enhance staff capabilities.
  • ITIL V3 certification is essential, with V4 desirable in demonstrating advanced service management skills.

Benefits:

This is an autonomous role supported by the regional IT team, offering opportunities for growth and development in a large corporate environment.

What We Offer:

A challenging and rewarding career opportunity with a dynamic organization that values innovation, collaboration, and excellence in IT service delivery.

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