Client Onboarding Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeOnboarding Full time $70,000 - $80,000
Project Onboarding Manager

Join a thriving global community of passionate professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work.

Our company fosters exploration and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through responsible marketing practices.

As a key member of our team, you will oversee the entire client onboarding process. This includes data uploads, working with creative assets, segmenting client data and analysing performance metrics, ensuring a seamless transition from sales to the Customer Success Manager.

You will collaborate with the Professional Services team, Sales, and Customer Success to ensure client satisfaction. This involves maintaining clear communication with clients via email, phone, and in-person, offering expert guidance on our products and services.

Key Responsibilities:

  • Oversee the client onboarding process, including data uploads and analysis of performance metrics.
  • Collaborate with teams to ensure seamless client onboarding and support.
  • Communicate effectively with clients via various channels.
  • Utilize project management tools to document and track client interactions and project progress.

Requirements:

  • 3+ years experience in a client-facing role in a digital environment.
  • Experience working in a multi-channel digital role.
  • Project Management experience is preferred.
  • Ability to work to tight deadlines with changing priorities.
  • Proactive and confident, with excellent communication skills.

Benefits:

  • Parental leave.
  • Extended Paid Sick Leave.
  • Loyalty Reward.

What We Offer:

We are an equal opportunities employer, committed to equality in all our practices. If you have any additional requirements or adjustments to assist your application, please contact us.

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