Client Onboarding

4 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Client Onboarding & Engagement Manager | NEW ROLE

We're Peninsula, the global #1 for Workplace Relations and Health & Safety advisory.

Across ANZ, our expert teams support over 35,000 businesses, with unmatched service and results. With a global client base of over 145,000, we're proudly privately owned, financially stable, and growing fast.

Due to internal career progression, we have an opportunity for an Onboarding & Engagement Manager to join our team. This is a critical role in which you are tasked with leading an ambitious, motivated team responsible for our client's experience, process optimization, and exceeding service levels.

Key Responsibilities :

  • Collaborate with internal teams to ensure new clients are onboarded within SLA.
  • Track themes, share insights, and improve onboarding and engagement through smarter service delivery.
  • Work with internal departments to achieve SLAs and identify areas for improvement in onboarding and engagement.
  • Create innovative materials to increase adoption of our services.

To succeed in this role, you'll bring :

  • A drive to improve, take accountability, and enhance service levels.
  • Strong reporting and analytical skills, including experience with Excel, Power BI, and Tableau.
  • Ability to manage competing priorities with a sense of urgency and professionalism.
  • Exceptional communication and problem-solving skills, with a calm and empathetic approach.
  • Strong influencing skills to engage stakeholders at all levels.

Working with us is pretty awesome...

You will join a global brand with local impact and endless career opportunities across ANZ and beyond. Our Peninsula Perks include:

  • Enhanced Leave: Up to 25 days in your first year, increasing to 31 days after 5 years.
  • Profit Sharing: Share in the success of the business with an annual bonus.
  • Super Service & MVP Awards: Earn $1000 and enjoy a day off for demonstrating our values.
  • Career Pathways: Structured development paths leading to roles like Associate Director.
  • Education Assistance Program: Support for your ongoing professional development.
  • Bright Exchange: Access to exclusive discounts on products and services.
  • Health & Wellness: $250 vouchers, gym discounts, and more.
  • Social Club: Monthly events to connect and have fun.

This is a key role in our client experience team — one where your voice, resilience, and service excellence will make a real difference.

Apply now and help us lead the way in exceptional workplace services.

At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.

Please note : Peninsula has preferred agency partners. We do not accept unsolicited applications.

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