Client Onboarding

10 hours ago

Sydney, New South Wales, Australia SERVICIOS DE MINERIA SWAZI, S.A. DE C.V. Full time
Overview

Client Onboarding & Engagement Manager | NEW ROLE – Join to apply for the Client Onboarding & Engagement Manager | NEW ROLE role at SERVICIOS DE MINERIA SWAZI, S.A. DE C.V.

We're Peninsula, the global #1 for Workplace Relations and Health & Safety advisory. Across ANZ, our expert teams support over 35,000 businesses, with unmatched service and results. With a global client base of over 145,000, we're proudly privately owned, financially stable, and growing fast.

Due to internal career progression, we have an opportunity for an Onboarding & Engagement Manager to join our team. This is a critical role in which you are tasked with heading up an ambitious, hungry team who are responsible for our client's experience, optimising process and exceeding service levels.

Key Responsibilities
  • Working with internal teams to ensure new clients are onboarded within SLA.
  • Track themes, share insights, and drive onboarding and engagement through smarter service delivery.
  • Collaborate with internal departments to achieve SLAs and identify areas of improvement throughout onboarding and engagement.
  • Drive and create innovative material to increase adoption of the service.
To succeed in this role, you\'ll bring
  • A natural drive to fix, improve, and take accountability, driving service levels.
  • Strong reporting and analytical background, through Excel, Power BI and Tableau.
  • Confident navigating competing priorities with a sense of urgency and professionalism.
  • Exceptional communication and problem-solving skills, with a calm, empathetic approach.
  • Strong influencing language to work with stakeholders at all levels of the business.
Working with us

You will be joining a Global Brand With Local Impact and endless career opportunities across ANZ and beyond. This is coupled with our Peninsula Perks which include:

  • Enhanced Leave: Start with up to 25 days leave in your first year and earn more as your career grows—up to 31 days after 5 years.
  • Profit Sharing: Share in the success of the business with an annual bonus.
  • Super Service & MVP Awards: Earn $1000 and enjoy a day off as a reward for demonstrating our values.
  • Career Pathways: Structured development path and opportunities to grow into an Associate Director role.
  • Education Assistance Program: Ongoing education assistance.
  • Bright Exchange: Exclusive discounts on hundreds of products and services.
  • Health & Wellness: A $250 voucher, gym discounts, and more
  • Social Club: Monthly events to connect and have fun.

This is a key role in our client experience team — one where your voice, resilience, and service excellence will make a real difference. Apply now and help us lead the way in exceptional workplace services.

At Peninsula, we care about creating an inclusive workplace and celebrate diversity. We are proud to be an equal-opportunity employer.

Please note: Peninsula have preferred agency partners. We do not accept unsolicited applications.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Oil and Gas

Referrals increase your chances of interviewing at SERVICIOS DE MINERIA SWAZI, S.A. DE C.V. by 2x


#J-18808-Ljbffr

  • Client Onboarding

    13 hours ago

    Sydney, New South Wales, Australia SERVICIOS DE MINERIA SWAZI, S.A. DE C.V. Full time

    OverviewClient Onboarding & Engagement Manager | NEW ROLE – Join to apply for the Client Onboarding & Engagement Manager | NEW ROLE role at SERVICIOS DE MINERIA SWAZI, S.A. DE C.V.We're Peninsula, the global #1 for Workplace Relations and Health & Safety advisory. Across ANZ, our expert teams support over 35,000 businesses, with unmatched service and...

  • Client Onboarding

    5 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Client Onboarding & Engagement Manager | NEW ROLEWe're Peninsula, the global #1 for Workplace Relations and Health & Safety advisory.Across ANZ, our expert teams support over 35,000 businesses, with unmatched service and results. With a global client base of over 145,000, we're proudly privately owned, financially stable, and growing fast.Due to internal...

  • Client Onboarding

    2 weeks ago

    Sydney, New South Wales, Australia PENINSULA Full time

    Client Onboarding & Engagement Manager | NEW ROLEWe're Peninsula, theglobal #1for Workplace Relations and Health & Safety advisory.Across ANZ, our expert teams support over 35,000 businesses, with unmatched service and results. With a global client base of over145,000, we're proudly privately owned,financially stable, and growing fast.Due to internal career...

  • Client Onboarding Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Blueberry Markets Group Full time

    The Client Onboarding Specialist will execute the activities in the Client Onboarding process, inclusive of account opening with a strong focus on ensuring that client identification documentation, name screening, and data capture activities meet Blueberry Markets' policies, standards, and applicable legal and regulatory requirements.Job DescriptionKey...

  • Expert Client Onboarding Professional

    2 days ago

    Sydney, New South Wales, Australia beBeeOnboarding Full time $90,000 - $120,000

    Client Onboarding ExpertiseWe are seeking a skilled professional to join our team as an Onboarding Specialist. This individual will be responsible for overseeing the entire client onboarding process, ensuring seamless integration and successful adoption of our platform.This is a critical role that requires strong communication skills, attention to detail,...

  • Client Onboarding Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeRisk Full time $120,000 - $130,000

    As a Know Your Client Specialist, you will play a pivotal role in ensuring the integrity of our client onboarding process.The successful candidate will possess excellent analytical skills and be proficient in navigating complex regulatory landscapes within banking or financial services.We are seeking someone with a proven track record of identifying...

  • Business Client Onboarding Specialist

    1 day ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000

    Customer Service Leadership OpportunityWe are seeking an experienced Customer Service Manager to lead our customer service team and ensure a seamless onboarding experience for business clients.This role is ideal for someone who thrives in a dynamic environment and is passionate about customer success and compliance excellence.Key Responsibilities:Lead and...

  • Strategic Client Onboarding Specialist

    4 days ago

    Sydney, New South Wales, Australia beBeeonboarding Full time

    Job Description">We are seeking a highly skilled and motivated Strategic Client Onboarding Specialist to join our team. In this role, you will be responsible for leading the onboarding process of new clients, ensuring a seamless and efficient experience.">Key Responsibilities :">">Collaborate with internal teams to develop and implement effective onboarding...

  • Senior Client Onboarding Specialist

    1 day ago

    Sydney, New South Wales, Australia beBeeOnboarding Full time $90,000 - $120,000

    Job SummaryThis role requires a professional with excellent communication and analytical skills to manage customer onboarding efficiently.Main ResponsibilitiesConduct thorough due diligence on new customers, ensuring compliance with regulatory requirements and company standards.Oversee the initiation of documentation, including Know Your Customer (KYC) and...

  • Client Onboarding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Blueberry Markets Group Full time

    The Client Onboarding Specialist will execute the activities in the Client Onboarding process, inclusive of account opening with a strong focus on ensuring that client identification documentation, name screening, and data capture activities meet Blueberry Markets' policies, standards, and applicable legal and regulatory requirements.Job DescriptionKey...