Ambassador of Exceptional Guest Experiences

2 weeks ago

Devonport, Tasmania, Australia beBeeCustomer Full time $60,000 - $80,000

At our park, we're seeking an exceptional hospitality professional to join our team as a Front Office Receptionist. You'll be the welcoming face of our property, delivering outstanding customer service and ensuring our guests have an amazing experience.

About Us

We're part of a leading Australian tourism brand with over 2000 employees across the country. Our network includes fully equipped cabins and ensuite and powered sites, all located by the sea.

Your Responsibilities

You'll be responsible for:

  • Processing guest check-ins and outs efficiently
  • Accurately using our booking system to make reservations and manage accounts
  • Coordinating with the Housekeeping team to track readiness of accommodation
  • Supplying guests with information regarding property and local areas of interest
  • Completing day-to-day office administration tasks

To succeed in this role, you'll need:

  • Previous Front Office experience within the hospitality industry
  • Possession and enthusiasm for delivering exceptional Guest experiences
  • Proficient computer skills, including knowledge of RMS or similar reservation systems
  • Excellent communication and interpersonal skills
  • Ability to handle cash transactions accurately
  • Strong organizational skills and attention to detail
  • Enthusiastic and positive attitude
  • Flexibility to work weekends, public holidays, and evenings as needed
  • Current drivers license essential
Your Benefits

As a member of our team, you'll enjoy:

  • Discounted accommodation at over 300 national holiday parks
  • Discounts with our G'day Rewards Partners
  • Service recognition awards
  • Access to Employee Assistance Program
  • Internal promotions and opportunities
Work Environment

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery. By joining us, you'll contribute to our ongoing commitment to Environmental, Social, and Governance (ESG) risk factors and sustainability in our daily operations and decision making.

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