Front-Line Guest Experience Specialist

2 days ago

Devonport, Tasmania, Australia beBeeProfessional Part time $60,000 - $85,000
Key Aspects of This Role

As a key member of our front-line team, you will be the primary point of contact for our guests. Your exceptional service skills and ability to create memorable experiences will set us apart from other establishments.

This is a dynamic role where every day brings new challenges and opportunities to deliver outstanding results. Your responsibilities will include greeting guests warmly, handling check-ins and luggage, responding promptly to guest requests, and maintaining high levels of professionalism throughout your interactions.

You will work closely with other departments to ensure seamless guest experiences. This may involve coordinating room changes, dining bookings, and guest feedback. By doing so, you will play a crucial part in creating lasting impressions that foster loyalty and repeat business.

Essential Qualities and Skills
  • Prior customer-facing experience, preferably within a hospitality setting
  • A team-oriented attitude, energy, and a can-do mindset
  • The ability to work independently while demonstrating initiative in a fast-paced environment
  • A genuine enthusiasm for connecting with guests and hearing their stories
  • Self-motivation combined with a positive and professional demeanor
Benefits and Opportunities

We offer an array of benefits, including discounts on worldwide accommodations and food & beverage services, family & friends discounts, and opportunities for career development through industry-leading training platforms.

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