Guest Experience Specialist
6 days ago
About the Position
A key role in creating unforgettable guest experiences.
We are looking for an individual who can provide exceptional service to our guests, making them feel welcome and valued. The ideal candidate will be able to multitask, prioritizing tasks effectively and maintaining a high level of productivity.
**Key Responsibilities:**
- Greet guests warmly and efficiently, ensuring a positive first impression.
- Provide accurate and timely information about hotel services, amenities, and local attractions.
- Anticipate and respond to guests' needs, offering solutions to enhance their stay.
- Collaborate with colleagues to maintain a seamless guest experience.
**Requirements:**
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic computer literacy and ability to learn new systems quickly.
- RSA certificate (or willingness to obtain).
**What We Offer:**
Grow your career within ALH Hotels and the wider Endeavour Group network.
An exclusive discount card for ALH Hotels, BWS, Dan Murphy's, and other Endeavour Group brands, not to mention discounts from Woolworths and Big W.
Endeavour Wellbeing Support; our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal, and employee assistance.
WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup
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