Compliance Workflow Expert
3 days ago
We're pioneering a new era in AI-driven compliance, empowering organisations to transform their processes with intelligent automation. Our platform is designed to help legal and compliance teams work more efficiently, freeing them from tedious manual reviews.
For two years, we've been revolutionising how companies handle compliance, turning it from a mundane checkbox exercise into a seamless, AI-powered process. Our clients have seen significant productivity boosts of up to 4 times and review times reduced by 80%.
This is an exciting time for anyone passionate about regulatory technology. We're riding the wave of the AI revolution, which is poised to disrupt the $50 billion regtech industry. As we take our place on the global stage, we're proud to be flying the Australian flag.
We're not just building software; we're creating a paradigm shift in compliance management. Think of Canva for design, Trello for projects, and Haast for compliance.
The RoleWe're seeking a seasoned Customer Success Manager to join our team, working closely with enterprise clients to get the most out of our AI compliance platform. You'll guide them through successful implementation, optimise their workflows, and monitor client health to ensure long-term success.
Impact You'll Make:- Implement and adopt the platform successfully
- Optimise compliance workflows and achieve client goals
- Monitor client health and engagement
- Deliver regular training sessions and create resources
- Collaborate with our product team to incorporate client feedback and feature requests
- Identify opportunities for clients to expand their platform use
- Build strong relationships with key stakeholders in client organisations
- Track and report on client success metrics and platform usage
- Strong communication and presentation skills
- Experience working with enterprise software platforms
- Ability to build and maintain client relationships
- Basic understanding of compliance or regulatory requirements
- Problem-solving mindset and attention to detail
- Experience in creating and delivering client training
- Strong project management skills
- Legal or compliance experience
- RegTech, FinTech, or Legal Tech background
- Knowledge of marketing compliance
- Enterprise SaaS platform expertise
- Ai/ML product experience
- Understanding of risk management principles
- Leading the evolution from traditional SaaS to AI-powered workflows
- Building trusted, enterprise-grade AI technology
- Empowering humans to focus on strategic work by eliminating tedious compliance reviews
- Creating technology that builds customer trust and protects consumer rights
- Sydney-based with flexible work arrangements
- Competitive salary: $120,000 - $180,000 per annum, plus equity (ESOP)
- Rapid career growth for high performers
- Cutting-edge AI technologies
- Collaborative, engineering-driven culture focused on learning and development
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