Technical Claims Support Specialist

3 days ago

Hobart, Tasmania, Australia beBeeClaims Full time $109,080 - $144,400

**Job Description**

\

We are seeking a skilled Technical Claims Support Specialist to join our team. As an integral part of our claims assessment process, you will provide expert support and guidance to assessors, ensuring that claims are processed efficiently and accurately.

\

Your primary responsibility will be to design and deliver training programs for assessors, focusing on product, technical, process, and system knowledge. You will work closely with assessing managers and stakeholders to achieve business objectives, identify opportunities for improvement, mitigate risks, and enhance team performance.

\

This is a performance-driven role, emphasizing coaching, training, and guiding assessors to elevate their capability and confidence. You will also act as a subject matter expert, supporting projects, events, and complex claims where specialist input is required.

\

Key Responsibilities:

\
  • \
  • Provide technical, process, and systems support to assessing teams\
  • Design and deliver training – create clear and engaging training packs, facilitate sessions for assessing teams, and ensure content is practical and impactful\
  • Support capability uplift – provide coaching and knowledge sharing to strengthen technical and process expertise across the team\
  • Turn insights into action – analyze data and team performance, prepare reporting packs, and present insights to leaders to drive process improvements and enhance outcomes\
  • Collaborate with assessing managers and stakeholders to achieve business goals\
  • Identify risks and opportunities to drive process improvements and efficiency\
  • Act as an assessing SME in projects, events, and complex claims support\
  • Help uplift the customer experience by enabling our teams to deliver with excellence\
    • \

Requirements:

\
  • \
  • Experience in claims assessing (home/general insurance experience highly desirable)\
  • Strong knowledge of claims processes, systems, and risk identification\
  • A proven ability to coach, mentor, and build capability in others\
  • Excellent problem-solving and stakeholder engagement skills\
  • A collaborative mindset with a focus on continuous improvement and customer outcomes\
  • Strong analytical skills with the ability to complete deep-dives, provide clear insights, and translate findings into reports and recommendations that drive process enhancement\
    • \

Benefits:

\

We offer a competitive salary package, extensive ongoing support and training, and a comprehensive benefits program.

\

Our organization values diversity and inclusion, providing an environment where everyone can be themselves and feel valued, involved, and respected for their perspectives and contributions.

\

  • Insurance Claims Support Specialist

    1 week ago

    Hobart, Tasmania, Australia beBeeClaims Full time $60,000 - $90,000

    Insurance Claims AdministratorAbout the RoleThis position is ideal for someone who enjoys helping others and working in a fast-paced environment. As an Insurance Claims Administrator, you will be responsible for providing exceptional customer service and administration of property insurance claims.You will work closely with clients, internal staff members,...

  • Claims Specialist

    1 week ago

    Hobart, Tasmania, Australia beBeeClaims Full time $90,000 - $110,000

    Job Title: Claims SpecialistRole Overview:We are seeking an experienced individual to assume a critical role in our claims processing unit. The successful candidate will be responsible for ensuring timely resolution of claims and maintaining accurate records.Key Responsibilities:Process claims payments and follow up on invoices to guarantee prompt...

  • Claims Specialist Lead

    2 weeks ago

    Hobart, Tasmania, Australia beBeeCustomerSupport Full time $90,000 - $120,000

    Customer Support ExpertWe are seeking a highly skilled and experienced Customer Support Expert to join our team. As a key member of our organisation, you will play a critical role in delivering exceptional customer experiences and driving business growth.This is an exciting opportunity for someone who is passionate about providing outstanding support to...

  • Claims Specialist

    1 week ago

    Hobart, Tasmania, Australia beBeeCustomerService Full time $90,000 - $120,000

    Job OpportunityCare for the future, so we can create a better tomorrow together.About the Role:Proactively manage claims to achieve the most cost-effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.Ensure customer service standards are maintained for prompt resolution of...

  • Claims Specialist

    1 week ago

    Hobart, Tasmania, Australia beBeeCustomerAdvisor Full time $90,000 - $120,000

    As a Customer Advisor, you will play a pivotal role in our organisation's mission to deliver exceptional customer experiences. Your expertise in claims assessment and coaching will be instrumental in driving business outcomes and fostering a culture of care within the team.Key Responsibilities:To act as a technical referral point for claims staff, providing...

  • Senior Claims Service Specialist

    1 week ago

    Hobart, Tasmania, Australia beBeeExpert Full time $90,000 - $120,000

    Job Summary:We are seeking a seasoned claims professional to fill the role of Senior Claims Service Expert. This position offers an exciting opportunity for individuals with extensive experience in complex customer service environments to leverage their skills and expertise.About the RoleThis senior-level position involves reviewing and identifying claims...

  • Workers Compensation Claims Specialist

    2 weeks ago

    Hobart, Tasmania, Australia beBeeClaims Full time $80,100 - $90,100

    Compelling job opportunity for a skilled Claims Specialist to manage workers compensation claims and deliver exceptional customer outcomes.About the RoleThe successful candidate will be responsible for proactively managing a portfolio of claims, ensuring injured customers receive timely and effective treatment and rehabilitation.Key Responsibilities:BUILD...

  • Claims Resolution Specialist

    4 days ago

    Hobart, Tasmania, Australia beBeeCustomer Full time $65,000 - $90,000

    Our organization is dedicated to delivering exceptional service to our customers while ensuring their claims are resolved efficiently.About the RoleWe're seeking an experienced professional to join our team in Hobart as a Claims Resolution Specialist. This key role involves:Proactively managing claims within delegated authority levels to achieve the most...

  • Claims Expert

    2 weeks ago

    Hobart, Tasmania, Australia beBeeExpert Full time $97,968 - $124,941

    Role OverviewWe are seeking a skilled professional to join our Claims team and contribute to delivering exceptional customer experiences throughout the claims process.Key Responsibilities:Provide technical support to Assessing teams, ensuring they have the necessary knowledge and systems in place to succeed.Design and deliver training programs that cater to...

  • Insurance Claims Professional

    2 weeks ago

    Hobart, Tasmania, Australia beBeeAnalytical Full time $80,000 - $120,000

    Claims Specialist PositionThis dynamic role offers the opportunity to work in a collaborative, purpose-driven environment where you can make a meaningful difference in people's lives. As a Claims Specialist, you will be responsible for managing a portfolio of claims, providing strategic advice and guidance to customers and stakeholders. You will develop and...