Claims Expert

19 hours ago

Hobart, Tasmania, Australia beBeeExpert Full time $97,968 - $124,941
Role Overview

We are seeking a skilled professional to join our Claims team and contribute to delivering exceptional customer experiences throughout the claims process.

Key Responsibilities:
  • Provide technical support to Assessing teams, ensuring they have the necessary knowledge and systems in place to succeed.
  • Design and deliver training programs that cater to the needs of Assessing teams, focusing on clear and engaging content that is practical and impactful.
  • Support capability uplift by providing coaching and knowledge sharing to strengthen technical and process expertise across the team.
  • Analyse data and team performance, preparing reporting packs and presenting insights to leaders to drive process improvements and enhance outcomes.
  • Collaborate with stakeholders to achieve business goals and identify risks and opportunities for process improvement and efficiency.
  • Act as an Assessing SME in projects, events, and complex claims support.
Requirements:
  • Experience in claims assessing, preferably in home or general insurance.
  • Strong knowledge of claims processes, systems, and risk identification.
  • A proven ability to coach, mentor, and build capability in others.
  • Excellent problem-solving and stakeholder engagement skills.
  • A collaborative mindset with a focus on continuous improvement and customer outcomes.
  • Strong analytical skills with the ability to complete deep-dives and provide clear insights.
About Us

Our Claims teams play a vital role in providing support and understanding for customers in their most challenging times, while finding outcomes that get their lives back on track.

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