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Regional Operations Manager

1 month ago

North Sydney Council, Australia Invocare Full time

Regional Manager Opportunity

InvoCare is a leading service provider in the funeral industry, operating over 300 funeral locations, 17 cemeteries, and 29 crematoria throughout Australia, New Zealand, and Singapore.

We are seeking a qualified Regional Manager to lead our Western Australian team. This is a unique managerial opportunity where previous industry experience is not mandatory.

The successful candidate will have driven business performance for a multi-site territory or region, with a background in Retail, Aged Care, or a service-driven business.

Key Responsibilities:

  • Mentor, coach, and lead teams to deliver exceptional customer service to our client families, resulting in the achievement of performance targets.
  • Deliver performance in line with budget requirements.
  • Ensure action plans are in place to continuously improve performance.
  • Establish an efficient organization structure that responds to business demand and need to deliver against objectives.
  • Recruit, develop, and maintain a high-performing team in the region, and regularly evaluate performance of team members, encouraging ongoing two-way feedback.
  • Ensure services are delivered in line with operational and brand standards.
  • Identify and develop new opportunities to provide exceptional customer service to our client families.
  • Ensure asset management, annual maintenance plans, and procurement strategies are implemented at all locations.
  • Actively seek out growth opportunities within the region.

About You:

  • Proven experience leading a geographically dispersed multi-site team, including recruiting, training, and development, mentoring, and instilling a service-driven culture to deliver against performance targets.
  • Strong leadership and ability to articulate clear and positive direction, with prior experience in mentoring and developing teams.
  • Proven ability to move between strategy and operational execution.
  • Ability to develop key relationships and networks in the community groups we service.
  • Strong attention to detail and reporting abilities.
  • Proven success in delivering results that meet or exceed budgets.
  • Computer literacy/aptitude.
  • A proven ability to drive change, innovate, and implement initiatives.
  • Strong communication skills, with the desire to build effective working relationships.
  • Current Unrestricted Drivers' License.

Benefits of Joining InvoCare:

  • Reward and recognition programs.
  • Tailored induction and training programs.
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience.
  • Networking opportunities across the business and with peers.
  • Birthday and paid parental leave.
  • Free access to the Employee Assist Program.

To learn more about careers at InvoCare, please visit our careers page: https://www.invocare.com.au/careers/