Regional Director

2 days ago

North Sydney Council, Australia Invocare Full time

Regional Manager Role

InvoCare is a leading service provider in the funeral industry, operating over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore. Our national funeral brands include White Lady Funerals, Simplicity Funerals, Value Cremations and local brands such as Guardian Funerals.

We are seeking a qualified candidate that has driven business performance for a multi-site territory or region. You could have a background in Retail, Aged Care or a service driven business.

Key Responsibilities:

  • Mentor, coach and lead teams to deliver exceptional customer service to our client families resulting in the achievement of performance targets.
  • Delivers performance in line with budget requirements
  • Ensure action plans are in place to continuously improve performance.
  • Establish an efficient organization structure that responds to business demand and need to deliver against objectives.
  • Recruit, develop and maintain a high performing team in the region, and regularly evaluate performance of team members encouraging ongoing two-way feedback.
  • Ensure services are delivered in line with operational and brand standards.
  • Identify and develop new opportunities to provide exceptional customer service to our client families.
  • Ensure asset management, annual maintenance plans and procurement strategies are implemented at all locations.
  • Actively seeks out growth opportunities within the region.

About You:

  • Proven experience leading a geographically dispersed multi-site team including recruiting, training and development, mentoring and instilling a service driven culture to deliver against performance targets.
  • Strong leadership and ability to articulate clear and positive direction with prior experience in mentoring and developing teams.
  • Proven ability to move between strategy and operational execution.
  • Ability to develop key relationships and networks in the community groups we service.
  • Strong attention to detail and reporting abilities.
  • Proven success in delivering results that meet or exceed budgets.
  • Computer literacy/aptitude.
  • A proven ability to drive change, innovate and implement initiatives.
  • Strong communication skills with the desire to build effective working relationships.
  • Current Unrestricted Drivers' License.

Benefits:

  • Reward and recognition programs.
  • Tailored induction and training programs.
  • Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience.
  • Networking opportunities across the business and with peers.
  • Birthday and paid parental leave.
  • Free access Employee Assist Program.

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