Health Wellness Coordinator

5 days ago

Sydney, New South Wales, Australia beBeeCoaching Full time $75,000 - $90,000

Job Summary: We are seeking a dedicated and experienced Clinical Coach to join our team. In this role, you will provide clinical coaching and support to members, aiming to improve their health and wellbeing while minimising hospitalisation.

This is an initial fixed term contract role, with the possibility of extension. As a Clinical Coach, you will be responsible for providing telephone-based support, connecting members with resources, helping them navigate the healthcare system, and providing evidence-based advice on health and wellbeing behaviours. You will also deliver relevant disease management programs, such as the cardiovascular chronic disease management program.

Key Responsibilities
  • Recruit appropriate members onto programs and conduct follow-up calls
  • Provide coaching over the phone to members on nutrition, diet, and health wellbeing programs
  • Assist members in navigating the health system and connecting them with resources
  • Engage members in programs through phone interactions
  • Collaborate with providers and hospitals to resolve enquiries regarding treatment
  • Manage difficult phone conversations using de-escalation strategies
  • Offer consultation services to other departments
  • Handle complaints related to administration or content of support programs
  • Achieve recruitment rate targets to optimise programs
Requirements
  • Registered nurse with recent clinical experience and a good understanding of the healthcare system
  • Experience in one or more of the following areas: Cardiology, Diabetes, Palliative Care, Orthopaedics, General Surgery, Chronic Disease Management
  • Good interpersonal skills and an engaging manner on the telephone
  • Skilled at conflict management and resolution
  • Skilled at encouraging behaviour change in others
  • Confident using computer systems
  • Ability to assimilate new data and assess the veracity of medical information
About Us

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them.

Our values drive the culture we need to help us realise our purpose and deliver our strategy.

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