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Experience Coordinator

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Sydney, New South Wales, Australia beBeeCustomerExperience Full time $130,000 - $140,000
Job Role

The Customer and Brand Experience Coordinator position is responsible for delivering exceptional customer experiences and supporting brand partnerships.

Main Responsibilities:
  • Respond to customer enquiries via various communication channels
  • Troubleshoot customer concerns and provide timely resolutions
  • Coordinate order updates and manage refunds, delays, and courier follow-ups
  • Track and report customer feedback and trends to the team
Brand Partnerships:
  • Pitch marketing collaborations to leading health & wellness brands
  • Manage supplier relationships from onboarding to execution
  • Coordinate contracts, product logistics, and monthly partner communications
  • Review product suitability based on dietary standards and customer preferences
Operations & Admin:
  • Support corporate accounts and warehouse with returns, replacements, and ad hoc send-outs
  • Create detailed packing briefs and manage product deliveries
  • Maintain customer service documentation and process guidelines
  • Assist with general administration and reporting tasks

This role requires 1-3+ years of experience in customer-facing roles, brand partnerships, or e-commerce coordination. Strong communication and problem-solving skills are essential.

The ideal candidate is passionate about health, wellness, and purpose-driven business strategies.