Global E-commerce Director

4 days ago

Sydney, New South Wales, Australia Partale Full time
About the Opportunity

This is a key leadership role within Partale, responsible for overseeing the company's global online sales and digital presence. The successful candidate will be responsible for ensuring a seamless and engaging shopping experience for clients, both B2B and B2C.

Key Responsibilities:
  • Manage the digital platform administration and management, collaborating with the global marketing team on digital campaigns, promotions, and sales.
  • Achieve measurable growth and online sales targets.
  • Partner with the Sales team to deliver an exceptional digital B2B experience.
  • Develop and implement annual and long-term e-commerce strategies to drive global growth and align with company strategic objectives.
  • Conduct market research and competitor analysis to identify trends, opportunities, and competitive strategies.
  • Identify process improvement opportunities and implement changes to optimize efficiency.
  • Enhance the digital customer experience, including improving customer service, enabling self-service, and uncovering additional revenue opportunities.
  • Manage the budget for online operations.
  • Manage external partners responsible for the technical aspects of the digital platform, including platform updates, integrations, and troubleshooting.
  • Collaborate closely with Operations to ensure processes are in place for accurate inventory, pricing, catalogue data, and timely order fulfillment.
Requirements:
  • Proven experience in business partnering, project management, and e-commerce strategy.
  • Proficiency with digital SaaS solutions, including commerce platforms, CMS, analytics tools, marketing platforms, CRM systems, inventory management, payment gateways, SEO tools, and customer support systems.
  • Applicable experience working in both the Australian and US markets in similar positions.
  • Strong project management and road-mapping capabilities.
  • Ability to manage and hold to account external partners and third-party vendors.
  • Proven track record of executing e-commerce and online strategies and achieving measurable results.
  • Accountability and reliability, consistently meeting deadlines, managing tasks with accuracy, and taking ownership of project outcomes.
  • Proactive and able to identify and solve problems.
  • Digital native perspective and up-to-date with the latest digital trends and technologies.
  • Strong leadership qualities and ability to apply experience, knowledge, learnings, and enthusiasm to company growth objectives.

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