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E-Commerce Manager

2 months ago

Sydney, New South Wales, Australia Groupe Clarins Full time

About the Role:

The E-Commerce Manager will be responsible for driving and accelerating Clarins' online presence through Direct to Consumer (DTC) businesses via the Australia & NZ Clarins websites.

Key Responsibilities:

  • E-Commerce Sales:
    • Manage sales forecasting and drive the performance of ANZ E-Commerce sites to achieve sales targets, including defining strategy and 360 campaign planning.
    • Regularly prepare E-Commerce reports and provide data-driven recommendations to improve metrics.
  • E-Commerce Animations & Digital Merchandising Plan:
    • Plan and guide the team to execute online 360 animation plans (including promotions, emails, special offers, CRM, virtual services, paid media, and online media) in line with local market needs and competitors' benchmarks.
    • Track and review demand planning by SKU, monitor and control products deliveries and returns in e-commerce warehouse, and provide 3PL order forecasting and upcoming promotional information for smooth delivery.
  • Acquisition & Retention:
    • Lead the overall paid media planning and operations for ANZ, including buying, content strategy, overall campaign strategy, full funnel strategy, optimization, and reporting.
    • Oversee technical configuration of website to ensure content is aligned to local regulation and constantly monitor performance and optimisation opportunities.
    • Collaborate with media agencies to improve e-commerce results and contents.
  • Leadership:
    • Lead, develop, and mentor direct reports, support the team in delivering on KPIs and sales targets, and build and maintain effective relationships.
    • Ensure the team is up to date on all products, services, and market trends.

Requirements:

  • Minimum 5 years' E-Commerce and Digital business experience, preferably in Consumer Goods/Beauty Industry.
  • Experience in managing an E-Commerce P&L.
  • Experience in managing media planning and digital agencies.
  • Strong presentation skills with excellent verbal and written communication.
  • Strong analytical skills and problem-solving capabilities.
  • Knowledge of Demandware/Salesforce commerce cloud, or any other E-Commerce platform.
  • Knowledge of key acquisition platforms for Search, Display, Social (Google, Facebook, YouTube, Instagram), and analytics (Google Analytics, Omniture, Tag Management Systems).
  • Experience with project/task management software systems, Agile methodology tools (Confluence/JIRA/Wiki) is a plus.

About Groupe Clarins:

Groupe Clarins is a global leading skincare and make-up company, committed to making life more beautiful, passing on a more beautiful planet. We are a family-owned business with a fierce passion for innovation and spirit of independence. Our raison d'être is to make life more beautiful, passing on a more beautiful planet.

We are looking for a talented individual to join our team as an E-Commerce Manager. If you have a curious mind, a thirst to go further, and the drive to boldly take on new challenges, we encourage you to apply.

We believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.