Business Growth Manager

1 day ago

Australia beBeeBusiness Full time $117,108 - $163,460

About This Role:

We are seeking a highly skilled professional to fill the position of Business Growth Manager. As a key member of our organization, you will be responsible for ensuring customer satisfaction by providing exceptional support and guidance.

Key Responsibilities:

  • Act as a trusted advisor to customers, providing technical guidance and support to help them achieve their business objectives.
  • Serve as a point of contact for customer incidents, managing expectations and communications throughout the resolution process.
  • Partner with sales teams to drive customer health, increase user adoption, and reduce attrition.
  • Proactively set customers up for success through optimization of our platform, particularly during peak events.

Requirements:

  • A minimum of 8 years of experience in Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, or Technical and/or Solutions Architecture.
  • Exceptional communication and presentation skills, with the ability to communicate effectively at all levels of the organization.
  • Strong analytical skills for analyzing technical concepts and translating them into business terms, as well as mapping business requirements into technical features.
  • Ability to explain complex technical concepts in business-friendly terms to customers and internal partners.
  • Knowledge of software development process and design methodologies.
  • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Requirements:

  • Salesforce product certifications (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Tableau Desktop, Tableau Server, Tableau Data Analyst).
  • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
  • Experience working with Enterprise-level customers.

What We Offer:

  • World-class enablement and on-demand training.
  • Exposure to executive thought leaders with a passion for living our values.
  • Clear path to promotion with accelerated leadership development programs.
  • Weekly 1:1 coaching with your leadership.
  • Fast Ramp mentorship program.
  • Week-long product bootcamp.
  • Sandler Sales Training.
  • Volunteer Opportunities.

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