Financial Services Representative

4 weeks ago

West End, Australia Credit Corp Full time

About the Role

We are seeking a highly motivated and results-driven Financial Services Representative to join our team at Credit Corp. As an Account Representative, you will be responsible for managing outstanding accounts with clients from Australia's largest institutions.

Key Responsibilities

  • Manage outstanding accounts with clients from Australia's largest institutions
  • Making and receiving high volume outbound/inbound calls
  • Investigations to locate and establish contact with our customers
  • Build and establish relationships with customers with rapport and trust
  • Creating positive outcomes by negotiating repayment solutions
  • Problem solving and objection handling

What We Offer

  • Fully paid training with continued support and coaching leading to growth towards promotion opportunities
  • Gain a Certificate III in Financial Services
  • Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)
  • Perks and discounts through our employee benefits platform
  • Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
  • Paid volunteer days
  • Purchase additional annual leave
  • Regular team engagement events
  • 'Dress For Your Day' from smart casual to business attire
  • End-of-Trip Facilities available for bicycle storage and showers

About Us

Credit Corp is a leading provider of credit and receivables management services in Australia. We believe in an ethical, collaborative approach to resolving debt to empower our customers to organise and control their finances.

Requirements

  • Experience in a call centre, hospitality, tourism, retail, sales or similar industries
  • Excellent communication skills (both written and verbal)
  • Persistence and resilience to have challenging conversations
  • Ability to negotiate will be highly desirable
  • Share a passion for results and a target driven environment
  • A natural problem solver and solution provider
  • Basic computer literacy skills
  • A desire to learn and take on feedback

Essential Criteria

  • Our Contact Centre operating hours are Monday to Friday 7:30am – 5:30pm with rosters between these times
  • Must be available to work permanent full-time (38 hours)

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