Financial Services Ambassador
8 hours ago
We are seeking a skilled Financial Services Ambassador to join our team at Credit Corp Group. As an Account Representative, you will be at the forefront of providing exceptional customer service and finding fair and sustainable solutions for customers with overdue accounts.
Job Responsibilities- Manage outstanding accounts with clients from Australia's largest institutions
- Making and receiving high volume outbound/inbound calls
- Build and establish relationships with customers with rapport and trust
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling
- Fully paid training with continued support and coaching leading to growth towards promotion opportunities
- Gain a Certificate III in Financial Services
- Perks and discounts through our employee benefits platform
- Flexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)
- Wellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the office
- Paid volunteer days
- Purchase additional annual leave
- Regular team engagement events
- 'Dress For Your Day' from smart casual to business attire
- Experience in a call centre, hospitality, tourism, retail, sales or similar industries
- Excellent communication skills (both written and verbal)
- A natural problem solver and solution provider
- Are driven by genuine compassion for our customers
- Love connecting with people and communicate with confidence
- Basic computer literacy skills
- A desire to learn and take on feedback
$60,000 - $80,000 per annum, depending on experience
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Customer Service Ambassador
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Customer Service Ambassador
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