Freight Forwarding Coordinator

11 hours ago


Adelaide, South Australia Toll Transport Pty Ltd Full time
About Toll Transport Pty Ltd

Toll Transport Pty Ltd is a leading logistics and transportation company that has been supporting customers for over 130 years. With a global presence and a network spanning 150 countries, we provide a wide range of services to meet the needs of our customers.

The Opportunity

We are seeking an experienced Client Services Coordinator to join our Global Forwarding team in Kilburn SA. As a Client Services Coordinator, you will be the daily interface between Toll Global Forwarding and our customers, ensuring seamless and professional freight forwarding services.

Key Responsibilities
  • Handle major customer accounts and liaise with clients and internal departments to meet expectations.
  • Timely and accurate processing of all shipments to meet Toll, legislative, and client requirements.
  • Monitor and reconcile shipping line issues, including transhipment, detention, and demurrage liabilities.
  • Coordinate and assist in creating client implementation plans, including completing SOPs to meet clients' requirements and liaising with CRM and other departments to deliver information management requirements.
  • Promote excellence through efficiency, safety, and maintaining legal compliance matters.
  • Adhere to Chain of Responsibility regulations for goods movement.
What We Offer
  • A market-competitive salary and opportunities for professional growth and development.
  • A positive and collaborative work environment with a focus on teamwork and customer satisfaction.
  • Local discounts on services and other special benefits for employees.
About You
  • Experience in freight forwarding with operations and/or customer service experience.
  • Knowledgeable about freight forwarding requirements, markets, and regulations.
  • Excellent communication abilities for interactions with department managers, suppliers, clients, and vendors.
  • Methodical, organized, and detail-oriented approach with a focus on meeting time requirements.
  • Results-oriented and resilient, focused on achieving desired outcomes.
  • Strong planning and analytical skills.
  • Proficiency in Microsoft Suite.


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