Airport Operations Director

18 hours ago

Sydney, New South Wales, Australia beBeeLeadership Full time $144,000 - $216,000
Job Title

A Senior Operations Executive is needed to manage and direct airport operations for a major airline. This leadership role oversees the safe, secure and reliable delivery of flight operations.


Key Responsibilities
  1. Lead the management of customer services, ramp and baggage, operations, catering, security and premium services teams.
  2. Directs procedures to ensure efficient aircraft turnaround activities.
  3. Assigns / delegates responsibility for specified work or functional activities and disseminates policy to supervisors.
  4. Resolves service and operational issues escalated by team leads and work groups.
  5. Compiles reports on operational irregularities and develops corrective action plans.
  6. Manage critical situations including response to escalations and emergencies.
  7. Build effective working relationships with internal and external stakeholder groups.
  8. Ensures company standards of safety and quality are always maintained, fostering continuous improvement to elevate performance & service delivery outcomes.
  9. Takes overall responsibility for meeting strategic goals in operational performance.
  10. Negotiates with contractors, suppliers and airport authorities.
  11. Deals with a wide range of issues that arise during daily operations and addresses negative performance with relevant teams and stakeholder groups.
  12. Collaborates with other departments and stations to achieve efficiency.

Requirements
  • Minimum 3 years management experience in airport operations, airline or ground service provider.
  • Demonstrated people leadership capability in complex operational environments.
  • Demonstrated ability to lead & manage cross-functional insourced & outsourced work groups.
  • Ability to manage multiple conflicting priorities and tasks.
  • Experience in managing projects including station openings and seasonal operations.
  • Excellent communication & negotiation abilities.
  • Strong people and leadership skills.
  • Highly motivated self-starter with ability to apply initiative & judgement and achieve deadlines.
  • Flexibility to work outside of regular hours to travel, manage disruptions & attend meetings.
  • Must hold or be able to obtain ASIC (Aviation Security Identification Card) & security clearances.

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