Building Strategic Communities

We are seeking a strategic and people-focused Agency Community & Experience Manager to help scale our agency ecosystem through education, nurturing and connection.

This role will lead and execute onboarding, education, and community-building programs, and as the face of Tracksuit for many of our agency partners, you'll help partners feel connected, confident, and part of something bigger.

The focus is ANZ, but many initiatives, assets and programs you build will be repeatable across other markets.

• Grow and nurture our agency community: Drive engagement through scalable, human-centric communications and memorable touchpoints that help us grow without losing our personal touch
• Be a visible and trusted leader within the agency partner community: Building relationships that scale
• Content delivery & distribution: Collaborate with GTM & enablement teams to deliver content and education that helps agencies champion brand building and effectiveness, while getting the most from our product and partnership program
• Partner enablement: Bring global enablement and partner marketing strategies to life in ANZ - localising and delivering scalable onboarding and training through webinars, AMAs, workshops, and content to set partners up for success
• Event planning & execution: Work with Partner Managers and Marketing to plan and deliver co-marketing and community events - from agency keynotes to partner lunches - that spark connection, learning, and growth
• Cross-functional collaboration & advocacy: Work with Marketing, Enablement, Product, and Operations to align efforts and champion the voice of the community internally
• Track, analyse, optimise: Be accountable to partner engagement metrics, enablement effectiveness, and referral activity. Use insights to make data-driven recommendations

We're looking for someone with 3–5 years of experience in a similar role, or in account/project management within an agency, publisher, media company, or marketing team.

A generalist mindset - comfortable wearing many hats, from event planning to email automation to partner reporting.

Experience working in fast-paced, ambiguous environments where you're building from the ground up.

A strategic thinker and hands-on doer - plan, execute, and continuously optimise.

Passion for community building, customer success, and creating great user experiences.

Excellent communication and content skills - whether written, visual, or verbal.

Proven experience managing events (online and offline) end-to-end.

Comfortable collaborating cross-functionally with Product, Marketing, and Operations teams.

Bonus if you have proven success building & growing customer communities or partner programmes.

Bonus if you have experience managing both external (customer) & internal (employee) enablement.

This is a unique opportunity to combine community building, strategic enablement, and creative execution - all within a high-performing, fast-moving team.

You'll be joining a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success.

Our culture thrives on complete transparency, trust, learning, and constant development and improvement.

Underpinning the experience are our great benefits, including competitive market rate remuneration, reviewed twice annually.

Employee Share Option Program (ESOP), so everyone on the team has a share in Tracksuit's success.

Progressive health and wellness benefits, including an annual wellness bonus, access to a premium EAP platform, 401k and 6 weeks of paid annual leave.

Generous parental benefits, 12 weeks' paid parental leave for either caregiver, additional sick leave for IVF, gradual return to work.

A $1000 personal L&D budget for each Trackstar, plus additional growth opportunities including mentorships, speaking engagements, and travel.

Flexible working, beautiful offices in New York, London, Sydney and Auckland.