Customer Service Team Lead

4 days ago


Sydney, New South Wales, Australia Drakes Supermarkets Full time
Job Description

We are seeking an experienced Customer Service Team Lead to join our dynamic team at Drake Supermarkets.

About Us

Drake Supermarkets is a family-owned and operated private company, and Australia's largest independently-owned supermarket chain. Our unprecedented growth has created excellent career opportunities within our company.

The Role

As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives in a highly competitive supermarket environment. You will be expected to demonstrate:

  • Front-end knowledge
  • Unparalleled commitment to customer service
  • PASSION AND ENTHUSIASM WITH A VERY "HANDS ON" APPROACH
  • EXCELLENT COMMUNICATION SKILLS
  • ABILITY TO LIAISE WITH BOTH TEAM MEMBERS AND MANAGEMENT
  • STRONG LEADERSHIP AND DELEGATION SKILLS
  • ABILITY TO COACH, TRAIN AND PERFORMANCE MANAGE TEAM MEMBERS
  • COMMITMENT TO WORK HEALTH AND SAFETY STANDARDS
Key Responsibilities
  • Display a passion for customer service
  • Express a positive "can do" attitude
  • Problem solve
  • Lead by example
  • Motivate a team
  • Communicate effectively with management, team members, customers and external stakeholders
Salary

$60,000 - $80,000 per annum, depending on experience.



  • Sydney, New South Wales, Australia FourQuarters Recruitment Full time

    About the RoleWe are seeking an experienced Customer Service Team Lead to join our team at FourQuarters Recruitment. As a key member of our customer service team, you will be responsible for leading a team of customer service agents, ensuring exceptional customer support, and driving team performance to meet company standards and legislation.Your Key...


  • Sydney, New South Wales, Australia Qantas Group Full time

    Job DescriptionRole OverviewThe Qantas Group is seeking an experienced Customer Service Supervisor to lead a dynamic team of Customer Service professionals at Sydney Domestic Terminal. As a key member of the QantasLink team, you will be responsible for driving high energy and enthusiasm, leading by example with cultural change and driving customer...


  • Sydney, New South Wales, Australia Rentokil Initial Full time

    About the Role:The Business Services Manager is responsible for leading the office-based customer service team and enabling the sales and operations teams in the field. This role entails developing and implementing strategies to achieve customer service and sales-specific targets, while providing a high level of quality service excellence to our...


  • Sydney, New South Wales, Australia Drakes Supermarkets Full time

    Unlock your potential with Drake SupermarketsAt Drake Supermarkets, we are seeking a Customer Service Team Lead to join our dynamic teamResponsibilities:Lead a team of customer service representativesDevelop and implement customer service strategiesProvide coaching and training to team membersMaintain high levels of customer satisfactionRequirements:Proven...


  • Sydney, New South Wales, Australia Woolworths Full time

    About the RoleWe are seeking a highly motivated and experienced Assistant Customer Service Manager to join our team at Woolworths Supermarkets.This is a fantastic opportunity for a customer-focused individual to lead, coach and support our Customer Service team to deliver exceptional customer experiences.Key ResponsibilitiesLead and develop the Customer...


  • Sydney, New South Wales, Australia Drakes Supermarkets Full time

    Exciting Career OpportunityDrake Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain.We are seeking a highly motivated and enthusiastic Customer Service Team Lead to join our team. As a key member of our team, you will be responsible for leading by...


  • Sydney, New South Wales, Australia Rentokil Initial Full time

    About the Role:The Business Services Manager is responsible for leading the office-based customer service team and enabling the sales and operations teams in the field. This role entails developing and implementing strategies to achieve customer service and sales-specific targets, while providing a high level of quality service excellence to our...


  • Sydney, New South Wales, Australia Drakes Supermarkets Full time

    Unlock Your Potential in RetailDrakes Supermarkets is a dynamic and growing company that offers exciting career opportunities. As a Customer Service Manager in Training, you will play a key role in supervising the customer service department and tailoring the store's service and products to meet the specific needs of customers in the local area.Key...


  • Sydney, New South Wales, Australia Drakes Supermarkets Full time

    Unlock Your Potential in a Dynamic Retail EnvironmentDrakes Supermarkets is a leading Australian retailer offering exciting career opportunities for ambitious individuals. As a Customer Service Manager in Training, you will play a key role in driving customer satisfaction and loyalty.Key Responsibilities:Supervise the customer service department and tailor...


  • Sydney, New South Wales, Australia Rentokil Initial Full time

    About the RoleThe Business Services Manager is a critical leadership position within our organization, responsible for driving customer service excellence and team performance.We are seeking an exceptional leader who can effectively manage and develop our customer service teams to achieve business goals.The successful candidate will be responsible for...


  • Sydney, New South Wales, Australia Rentokil Initial Full time

    About the role:The Business Services Manager is responsible for the effective day-to-day leadership and development of the customer service teams, including recruitment, training, management, and monitoring of their activity to achieve the business goals.The role entails leading the office-based customer service team and enabling the sales and operations...


  • Sydney, New South Wales, Australia Woolworths Group Full time

    About Woolworths GroupWe are a team-first company that values diversity and inclusion. Our core values are centered around creating better experiences for our customers and team members. We are committed to providing equal opportunities and fostering a culture of respect, empathy, and empowerment.The RoleWe are seeking an experienced retail professional to...


  • Sydney, New South Wales, Australia Abbott Full time

    About AbbottAbbott is a leading healthcare company that creates innovative solutions to improve people's lives. We're committed to advancing medical science and technology to make a meaningful difference in the world.Our MissionAt Abbott, our mission is to help people live healthier lives through our medical devices, pharmaceuticals, and diagnostic products....


  • Sydney, New South Wales, Australia Drakes Supermarkets Full time

    Unlock your potential in a dynamic and growing retail environment at Drake Supermarkets.We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant Manager.The successful candidate will be responsible for:Providing exceptional customer service and ensuring a positive shopping experience for our...


  • Sydney, New South Wales, Australia ZARA Full time

    About the RoleWe are seeking a skilled Customer Service Team Lead to join our team at ZARA. This is an excellent opportunity for a motivated individual who is passionate about delivering exceptional customer experiences.Key ResponsibilitiesCustomer Service: Provide an outstanding customer service experience, ensuring that customers leave the store satisfied...


  • Sydney, New South Wales, Australia Rentokil Initial Full time

    About the Role:The Business Services Manager is responsible for leading the office-based customer service team and enabling the sales and operations teams in the field.The successful candidate will be responsible for the effective day-to-day management and development of the customer service teams, including recruitment, training, management, and monitoring...


  • Sydney, New South Wales, Australia Ofload Full time

    About OfloadWe're a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're a community of mission-driven professionals dedicated to eliminating waste in road freight.As a Customer Service Team Lead, you'll be part of...


  • Sydney, New South Wales, Australia Programmed Full time

    Customer Service Manager Job DescriptionPERSOLKELLY is partnering with our client, a leading homewares wholesaler, to find an experienced Customer Service Manager. This role is a great opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.About the RoleThe Customer Service Manager will play a key role in improving...


  • Sydney, New South Wales, Australia Rentokil Initial Full time

    About the Role:The Business Services Manager is responsible for leading the office-based customer service team and enabling the sales and operations teams in the field. They will be responsible for the effective day-to-day management of the customer service team, including recruiting, training, managing, and monitoring their activity to achieve the...


  • Sydney, New South Wales, Australia Qantas Group Full time

    Lead a Dynamic TeamAs a QantasLink Customer Service Supervisor, you will be an operational leader who champions a small, dynamic & experienced team of Customer Service professionals. You'll drive high energy & enthusiasm, lead by example with cultural change and drive customer satisfaction.Key ResponsibilitiesDrive the daily operation of the QantasLink...