Cafe Operations Lead
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Site Manager to lead our cafe operations within Wollongong Hospital. As a key member of our team, you will be responsible for managing the daily operations of two cafes, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities
- Implement our customer service guarantee to deliver a positive experience for every visitor.
- Recruit, train, and motivate a high-performing team to achieve outstanding service standards.
- Maintain a positive work environment by promoting our core values and fostering a culture of excellence.
- Work closely with our Area Manager to identify trends, revenue growth, stock management, and staff development opportunities.
- Explore growth and sales opportunities, including customized catering services.
- Manage the ordering process to ensure our sites are well-stocked and prepped, and actively manage food wastage to promote sustainability.
- Ensure our store and equipment meet the highest cleanliness and safety standards by partnering with our national safety manager.
About You
The ideal candidate will have:
- A minimum of 2 years' experience in a customer-facing role.
- Exceptional customer service skills and leadership presence.
- 1-2 years' experience in barista and kitchen operations.
- Excellent multitasking skills and the ability to manage priorities efficiently.
- A current food safety supervisor's certificate (or willingness to obtain).
- Intermediate computer skills (Microsoft Word, Outlook, and Excel).
Our Commitment to Diversity and Inclusion
WHSmith is an equal opportunity employer and considers all applicants for employment. We recognize the importance of equity in all that we do, as well as promoting a culture of inclusion through our policies, procedures, and working practices. If you have any support requirements, we encourage you to advise us at the time of your application, so we can assist you appropriately during the recruitment process.
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