Key Operations Manager
3 days ago
We are a historic British retailer with a strong presence in Australia, focusing on news, books, and convenience. Our company culture values diversity and inclusion, prioritizing customer service and employee growth.
Estimated Salary Range$85,000 - $110,000 per annum, depending on experience and qualifications.
Job DescriptionWe are seeking an experienced Site Manager to lead our cafe operations at Wollongong Hospital. The ideal candidate will have a minimum of 2 years' experience in a customer-facing role, exceptional leadership skills, and a proven track record of delivering outstanding results.
Key Responsibilities:- Set the bar high for customer experience by implementing our customer service guarantee.
- Recruit, train, and motivate a fantastic team to deliver outstanding service.
- Maintain a positive work environment by keeping the team motivated and engaged.
- Work closely with your Area Manager to identify trends, revenue growth, stock management, and staff development.
- Explore growth and sales opportunities, including customised catering.
- Manage ordering process to ensure our sites are well-stocked and prepped, and actively manage food wastage to promote sustainability.
The ideal candidate will have:
- A minimum of 2 years' experience in a customer-facing role.
- Exceptional customer service skills and leadership presence.
- 1-2 years barista and kitchen experience.
- Excellent multitasking skills and the ability to manage priorities efficiently.
- A current food safety supervisor's certificate (or willingness to obtain).
- Intermediate computer skills (Microsoft Word, Outlook, and Excel).
We value our employees' contributions and offer a supportive work environment. If you are passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply.
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