Key Operations Manager

3 days ago


Wollongong, New South Wales, Australia Whsmith Full time
About WHSmith Australia

We are a historic British retailer with a strong presence in Australia, focusing on news, books, and convenience. Our company culture values diversity and inclusion, prioritizing customer service and employee growth.

Estimated Salary Range

$85,000 - $110,000 per annum, depending on experience and qualifications.

Job Description

We are seeking an experienced Site Manager to lead our cafe operations at Wollongong Hospital. The ideal candidate will have a minimum of 2 years' experience in a customer-facing role, exceptional leadership skills, and a proven track record of delivering outstanding results.

Key Responsibilities:
  • Set the bar high for customer experience by implementing our customer service guarantee.
  • Recruit, train, and motivate a fantastic team to deliver outstanding service.
  • Maintain a positive work environment by keeping the team motivated and engaged.
  • Work closely with your Area Manager to identify trends, revenue growth, stock management, and staff development.
  • Explore growth and sales opportunities, including customised catering.
  • Manage ordering process to ensure our sites are well-stocked and prepped, and actively manage food wastage to promote sustainability.
Required Skills and Qualifications

The ideal candidate will have:

  • A minimum of 2 years' experience in a customer-facing role.
  • Exceptional customer service skills and leadership presence.
  • 1-2 years barista and kitchen experience.
  • Excellent multitasking skills and the ability to manage priorities efficiently.
  • A current food safety supervisor's certificate (or willingness to obtain).
  • Intermediate computer skills (Microsoft Word, Outlook, and Excel).
About You

We value our employees' contributions and offer a supportive work environment. If you are passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply.


  • Key Account Manager

    2 weeks ago


    Wollongong, New South Wales, Australia CatholicCare Wollongong Full time

    Job Title: Key Account ManagerAs a Key Account Manager, you will be responsible for developing and maintaining strong relationships with our clients, identifying new sales opportunities, and driving business growth.Key Responsibilities:Identify and pursue new sales opportunitiesDevelop and maintain strong relationships with clientsAnalyze sales data to...


  • Wollongong, New South Wales, Australia South32 Group Operations Pty. Ltd. Full time

    About GM3 and IMCGM3 is an emerging Australian metallurgical coal mining entity, owned by global investment entities Golden Energy and Resources (GEAR) and M Resources, a market leader in metallurgical coal industry services. We operate two underground metallurgical coal mines, two preparation plants, and a logistics chain.Our Key HighlightsWe produce...


  • Wollongong, New South Wales, Australia South32 Group Operations Pty. Ltd. Full time

    About GM3GM3 is an emerging Australian metallurgical coal mining entity owned by global investment entities. We operate two underground metallurgical coal mines, two preparation plants, and a logistics chain.What We Offer5 weeks annual leave.Annual short-term incentive bonus that recognises both your individual performance and the overall success of the...


  • Wollongong, New South Wales, Australia Zeus Street Greek Full time

    At Zeus Street Greek, we're seeking a highly motivated and experienced Restaurant Operations Manager to oversee the day-to-day operations of our store. As a key member of our team, you will be responsible for managing all expected key performance indicators of exceptional Customer Service, supervising and coaching team members to deliver an exceptional ZSG...


  • Wollongong, New South Wales, Australia Zeus Street Greek Full time

    Restaurant Operations ManagerZSG Restaurant Operations Manager's ResponsibilitiesOversee the day-to-day operations of the storeManage key performance indicators, including financial and rosteringSupervise and coach team members to deliver an exceptional ZSG experienceEnsure ZSG food quality and safety standards are metKey Skills and ExperienceA natural...


  • Wollongong, New South Wales, Australia Zeus Street Greek Full time

    Front of House Assistant Manager RoleZSG is a fast, casual Greek food business serving traditional family recipes with a modern twist. We value quality produce that is responsibly sourced and prepared with a fresh attitude.As a Front of House Assistant Manager at ZSG, you will be responsible for overseeing the day-to-day operations of our store, managing key...


  • Wollongong, New South Wales, Australia Coles Full time

    **Retail Operations Manager Role**As a Retail Operations Manager at Coles, you'll be responsible for leading a team to deliver exceptional customer experiences and drive sales growth. You'll oversee the day-to-day operations of the store, ensuring that all aspects of the business are running smoothly and efficiently.**Key Responsibilities:**Lead and develop...


  • Wollongong, New South Wales, Australia Zeus Street Greek Full time

    Restaurant Operations ManagerZSG Restaurant Operations Manager's ResponsibilitiesOversee the day-to-day operations of the storeManage all key performance indicators, including financial and rosteringSupervise and coach team members to deliver an exceptional ZSG experienceEnsure ZSG food quality and safety standards are metRestaurant Operations Manager's...


  • Wollongong, New South Wales, Australia Randstad Full time

    Job Title: Store Operations ManagerWe are seeking a highly skilled and experienced Store Operations Manager to join our team at Randstad. The successful candidate will be responsible for managing the front of house operations of a well-known cafe in the Illawarra.Key Responsibilities:Training and recruiting staffManaging and rostering staffEnsuring...


  • Wollongong, New South Wales, Australia Zeus Street Greek Full time

    Restaurant Operations ManagerZSG is seeking a highly motivated Restaurant Operations Manager to join our team. As a Restaurant Operations Manager, you will be responsible for supervising the opening and closing shift operations of our store, ensuring that our customers receive an exceptional dining experience.Key Responsibilities:Supervise the opening and...


  • Wollongong, New South Wales, Australia Zeus Street Greek Full time

    As a Restaurant Operations Manager at Zeus Street Greek, you will oversee the day-to-day operations of our stores and manage all key performance indicators. You will be responsible for supervising and coaching team members to deliver exceptional customer experiences, while ensuring the delivery of our high-quality food and safety...


  • Wollongong, New South Wales, Australia Whsmith Full time

    About the RoleWe are seeking a highly skilled and experienced Site Manager to lead our cafe operations at Wollongong Hospital. As a key member of our team, you will be responsible for managing the daily operations of two cafes, ensuring exceptional customer service, and driving sales growth.Key ResponsibilitiesImplement our customer service guarantee to...


  • Wollongong, New South Wales, Australia Neuron Mobility Full time

    About the RoleWe are seeking an experienced City Operations Manager to join our team at Neuron Mobility in Wollongong. As a key member of our operations team, you will be responsible for overseeing the day-to-day operations of our e-scooter fleet in Wollongong, ensuring a seamless customer experience and compliance with council and government...


  • Wollongong, New South Wales, Australia Zeus Street Greek Full time

    Job Title: Front of House Assistant ManagerZSG is seeking a highly motivated and experienced Front of House Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our store, managing key performance indicators of exceptional customer service, supervising and coaching...


  • Wollongong, New South Wales, Australia Komatsu Australia Full time

    The Opportunity:We are seeking a dynamic and forward-thinking people leader to drive strategic excellence and deliver exceptional customer support. This is an exciting opportunity to make a significant impact on the company's success and growth through the successful management of our aftermarket operations.The ideal candidate will be a hands-on individual...


  • Wollongong, New South Wales, Australia Zeus Street Greek Full time

    ZSG Restaurant Manager Job DescriptionWe are seeking a highly motivated and experienced Restaurant Manager to join our team at Zeus Street Greek. As a Restaurant Manager, you will be responsible for overseeing the day-to-day operations of our store, managing key performance indicators, and supervising a team of staff to deliver exceptional customer...


  • Wollongong, New South Wales, Australia Randstad Full time

    About the RoleThe ideal candidate will be responsible for overseeing the day-to-day operations of our cafe, ensuring a high level of customer satisfaction and staff engagement.This will involve managing staff, training, and development, as well as maintaining operational efficiency and effectiveness.The successful candidate will be a strong communicator,...


  • Wollongong, New South Wales, Australia Zeus Street Greek Full time

    Restaurant Manager Job DescriptionZSG Restaurant Manager's ResponsibilitiesOversee daily store operations to ensure seamless customer experienceManage key performance indicators, including financial and rostering metricsSupervise and coach team members to deliver exceptional ZSG experienceMaintain high standards of food quality and safetyZSG Restaurant...


  • Wollongong, New South Wales, Australia Zeus Street Greek Full time

    Restaurant ManagerZSG Restaurant Manager's ResponsibilitiesOversee the daily operations of the storeManage key performance indicators, including financial and rosteringSupervise and coach team members to deliver an exceptional ZSG experienceMaintain food quality and safety standardsZSG Restaurant Manager's Skills & ExperienceA natural leader with a passion...


  • Wollongong, New South Wales, Australia Zeus Street Greek Full time

    Job SummaryWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Zeus Street Greek in Wollongong. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer experience, and driving business growth.About UsZeus Street Greek is a...