Senior Resident Liaison Officer

6 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $10,400 - $130,878
Customer Support Manager Role

We are seeking a compassionate and knowledgeable Customer Support Manager to welcome new residents and lead our administration team at Surrey Hills Gardens Care Community.

About the Job
  • Act as a warm and first point of contact, guiding prospective residents and families through their journey to finding a new home.
Main Responsibilities
  • Lead and inspire a team to deliver exceptional administrative and customer support services.
  • Build lasting, trusting relationships with residents, families, and key partners.
  • Manage the day-to-day operations of our administration function.
Key Requirements
  • Experience in client-facing roles involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
  • Proven leadership skills with experience coaching and mentoring a team
  • Exceptional communication skills with a genuine passion for helping people
  • An organised, empathetic nature with the ability to manage sensitive conversations
Why Choose This Opportunity?
  • True work-life balance — stable hours, no weekends
  • Career development opportunities through our Opal Academy
  • Leadership pathways to grow your career in a supportive environment
  • Paid parental leave policy for primary and non-primary carers
  • National secondment opportunities to explore new locations

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