Resident Liaison Specialist

6 hours ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $69,000
Job Description

The role of a Customer Administration Officer is to provide exceptional front-of-house customer service to residents and visitors at our facility. This involves being the first point of contact, greeting and assisting visitors, and demonstrating a customer focus to both internal and external customers.

The successful applicant will be responsible for ensuring employee, resident, prospective resident, and family confidentiality, as well as the correct storage and archiving of records. They will also carry out all procedures related to the admission and discharge of residents, manage files and directories, answer incoming calls, and respond to inquiries as necessary.

Required Skills and Qualifications
  • Demonstrated experience in providing excellent customer service
  • High level of computer literacy with aged care software and MS Office
  • Excellent communication, problem identification, and resolution skills
  • Enthusiasm, energy, inquisitiveness, initiative, and innovative thinking
  • A warm uplifting personality that can communicate and relate to older people
  • Excellent personal presentation
  • Mandatory flu and covid-19 vaccine
  • Police Check clearance
Benefits

We offer a range of benefits to support your career development and work-life balance:

  • Salary Sacrifice up to $15,900 - increase your take-home income
  • Further learning and career development opportunities
  • Paid Study Leave
  • Flexible working arrangements
  • MOCATS Traineeships
Others

As part of our commitment to providing a safe and healthy workplace, we require all employees to have a NDIS Worker Screening Check and an International Police Check if applicable. We also encourage vaccination against Covid-19 and influenza.

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