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Succeed with Style as a Senior Client Growth Specialist

1 month ago

Sydney, New South Wales, Australia Paypal Full time

At the forefront of PayPal's mission to revolutionize commerce globally is a vital role: Customer Success Manager.

Company Overview

PayPal has been at the forefront of digital payments for over two and a half decades, fostering an environment where merchants and consumers can seamlessly connect, transact, and complete payments online or offline.

We operate a vast network that connects hundreds of millions of users, facilitating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure. Beyond being a connection to third-party payment networks, PayPal offers proprietary solutions accepted by merchants, enabling effortless payments on our platform.

Our services allow customers to utilize their accounts for purchases and receiving payments, as well as transferring and withdrawing funds. We empower users to securely exchange funds with merchants through diverse funding sources, including bank accounts, credit cards, debit cards, cryptocurrencies, and more.

About the Role

This pivotal position requires a dynamic individual who can effectively engage with all organizational levels, including the C-Suite. As a Customer Success Manager, you will play a key role in cultivating robust relationships with our diverse client base, leveraging your exceptional relationship-building skills and business acumen.

You will drive valuable consultative conversations, using data-driven insights to identify opportunities for growth and competitiveness among our SMB and LE merchant businesses. Your daily activities will focus on three primary areas:

  • Growth: Identify opportunities for PayPal to contribute to the growth and competitiveness of our SMB and LE merchant businesses.
  • Satisfaction: Deliver a world-class customer experience on both business-focused and operational fronts, ensuring seamless operations and client satisfaction.
  • Retain: Proactively manage situations affecting clients, building lasting relationships and contributing to the retention of our valued merchants.

Requirements

  • 2-3 years' experience in customer success, client relationship management, or a related field.
  • Excellent communication (written and oral), interpersonal, and organizational skills.
  • Self-motivated, target-driven independent worker with a strong focus on desired results.
  • Able to balance operational workload with strategic execution and proactive problem-solving.

Compensation Package

We offer a competitive compensation package, inclusive of a salary range of $80,000 - $110,000 per annum, depending on experience, plus additional benefits and perks. Our flexible work environment and commitment to diversity and inclusion make us an attractive employer for talented individuals.